Ian Morgan

Total activity

68
Last activity

March 30, 2021 13:08
Member since

November 13, 2012 14:51
Following

0 users
Followed by

0 users
Votes

22
Subscriptions

27

Activity overview

Latest activity by Ian Morgan

Ian Morgan commented, March 30, 2021 13:08
I notice that there is the option to set a side conversation for Slack as 'Done' but this does not inform the child ticket. How do we use this to notify the Slack conversation that this has been ma...
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- Ian Morgan
- Created March 30, 2021 13:08
- 0 votes
Ian Morgan commented, March 30, 2021 13:01
Hi Remi Saumet Thank you for your reply. I will submit the feedback as you suggest. Best regards
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- Ian Morgan
- Created March 30, 2021 13:01
- 0 votes
Ian Morgan created a post, March 25, 2021 09:36
WhatsApp integration Landline
1. Community
2. Integrations and Apps Q&A
I would like to use the WhatsApp integration. Working from home it would be easier to set up a WhatsApp for Business using my personal landline. I tried asking WhatsApp the following questions but ...
- Ian Morgan
- Created March 25, 2021 09:36
- 1 follower
- 0 comments
- 0 votes
Ian Morgan commented, March 16, 2021 12:50
We have just started using Side Conversations and I am going through the setups. I notice that you can mark a side conversation as 'Done' but the Child Ticket is not notified. How would I set up a ...
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- Ian Morgan
- Created March 16, 2021 12:50
- 0 votes
Ian Morgan commented, January 14, 2021 11:43
I use the @mentions to add a follower but recently noticed it doesn't automatically add the user to follower. This could be due to the way I have started to use it recently but I wanted to confirm ...
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- Ian Morgan
- Created January 14, 2021 11:43
- 0 votes
Ian Morgan commented, October 19, 2020 14:33
Macros adding comment text and Knowledge Capture app links are not populating the tickets reliably. Sometimes they work sometimes they don't. Sometimes they work on Internal but not public. This ha...
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- Ian Morgan
- Created October 19, 2020 14:33
- 0 votes
Ian Morgan created a post, October 01, 2020 10:29
New Agent Workspace - Public / Private
1. Community
2. Feedback on Support
We have just started using the new Agent Workspace. So far it looks good. I have one request. With the old interface I used to advise that agents write the customer email as a Private Comment until...
- Ian Morgan
- Created October 01, 2020 10:29
- 3 followers
- 0 comments
- 5 votes
Ian Morgan commented, July 29, 2020 16:12
Thank you Elissa It was the interactions I was referring to. I thought I had seen in a previous note that these should populate with the title of the article. Thank you for the workaround. I just c...
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- Ian Morgan
- Created July 29, 2020 16:12
- 0 votes
Ian Morgan created a post, July 15, 2020 09:41
How to tell which article a user viewed with User Interactions?
1. Community
2. Guide Q&A
I am not sure if I am missing a setting somewhere but when I look at 'user interactions' in Support from the ticket tab it lists that the user viewed an article but doesn't specifically tell me whi...
- Ian Morgan
- Created July 15, 2020 09:41
- 3 followers
- 4 comments
- 0 votes
Ian Morgan commented, February 13, 2020 12:41
Just to follow up. I have tried out the 'new tag reporting functionality' as suggested by Rob Stack and it works as I hoped it would. Many thanks.
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- Ian Morgan
- Created February 13, 2020 12:41
- 1 vote