Ian Morgan
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Activity overview
Latest activity by Ian Morgan-
Ian Morgan commented,
Hey Brett Thank you for your reply. As you suspect I wanted to take the exact value of the tag. So for example the SugarCRM sends the expiry date 19_02_2019 which I would want to take and put in a ...
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Ian Morgan commented,
Can we populate a custom text box in organisation with a tag value. We are passing customer information from our CRM which creates a customers support expiry date as a tag. We would like to take th...
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Ian Morgan commented,
Hi Jessie That is perfect. I have tried it out and I think this will be a lot easier for our customers. Thanks so much for the suggestion.
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Ian Morgan created a post,
User password access
I would be interested to hear others views/ ideas on the following. To restrict access to the help centre for our customers only I use the tag option. ie. they must have a tag attached to their us...
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Ian Morgan commented,
Thanks Avi. That is a good idea. I'll do that.
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Ian Morgan commented,
I have a question about tags... As we use Zendesk more and more I am/ will be required to draw from past, current and tickets of the future to analyse support eg. Support we have given to particul...