Ian Morgan
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Total activity81
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Last activity
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Activity overview
Latest activity by Ian Morgan-
Ian Morgan commented,
Thank you for re-instating decompose I too was experiencing problems with drill through. All seems to be working again on my dashboard apart from my bar charts and funnel charts. I have checked tha...
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Ian Morgan commented,
I am also interested in the removal of 'talk to a human" and make it editable in Flow Builder. The Flow Builder route only works at the first response level. If the user tries a search with Answer ...
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Ian Morgan commented,
I notice that there is the option to set a side conversation for Slack as 'Done' but this does not inform the child ticket. How do we use this to notify the Slack conversation that this has been ma...
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Ian Morgan commented,
Hi Remi Saumet Thank you for your reply. I will submit the feedback as you suggest. Best regards
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Ian Morgan created a post,
WhatsApp integration Landline
I would like to use the WhatsApp integration. Working from home it would be easier to set up a WhatsApp for Business using my personal landline. I tried asking WhatsApp the following questions but ...
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Ian Morgan commented,
We have just started using Side Conversations and I am going through the setups. I notice that you can mark a side conversation as 'Done' but the Child Ticket is not notified. How would I set up a ...
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Ian Morgan commented,
I use the @mentions to add a follower but recently noticed it doesn't automatically add the user to follower. This could be due to the way I have started to use it recently but I wanted to confirm ...
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Ian Morgan commented,
Macros adding comment text and Knowledge Capture app links are not populating the tickets reliably. Sometimes they work sometimes they don't. Sometimes they work on Internal but not public. This ha...
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Ian Morgan created a post,
New Agent Workspace - Public / Private
We have just started using the new Agent Workspace. So far it looks good. I have one request. With the old interface I used to advise that agents write the customer email as a Private Comment until...
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Ian Morgan commented,
Thank you Elissa It was the interactions I was referring to. I thought I had seen in a previous note that these should populate with the title of the article. Thank you for the workaround. I just c...