Ian Morgan
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Activity overview
Latest activity by Ian Morgan-
Ian Morgan commented,
Just to follow up. I have tried out the 'new tag reporting functionality' as suggested by Rob Stack and it works as I hoped it would. Many thanks.
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Ian Morgan commented,
Thank you for your responses. RJ Hines Unfortunately that method was not working for me. Rob Stack That is great news Rob. Thank you for the update. I will have a look at this.
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Ian Morgan commented,
I am assuming that this includes tickets that have been 'closed by merge'. Has there been a fix for excluding 'closed_by_merge' tickets?
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Ian Morgan commented,
Thank you Ben Ballard and Hope Notz for those explanations. This does not apply in our use of Zendesk as we are a small company. Everyone in the company is a light agent so that we can call on help...
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Ian Morgan commented,
Like others I do not understand why this is so difficult. If a person is either an end-user or not recognised by the Zendesk account it should be treated as public. Only agents who are registered o...
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Ian Morgan commented,
Thank you Devan for the clarification but as I think the other comments suggest this doesn't actually explain why this is a good idea. In our case if the reply comes from an agent then it should be...
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Ian Morgan commented,
Hey Brett Thank you for your reply. As you suspect I wanted to take the exact value of the tag. So for example the SugarCRM sends the expiry date 19_02_2019 which I would want to take and put in a ...
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Ian Morgan commented,
Can we populate a custom text box in organisation with a tag value. We are passing customer information from our CRM which creates a customers support expiry date as a tag. We would like to take th...
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Ian Morgan commented,
Hi Jessie That is perfect. I have tried it out and I think this will be a lot easier for our customers. Thanks so much for the suggestion.
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Ian Morgan created a post,
User password access
AnsweredI would be interested to hear others views/ ideas on the following. To restrict access to the help centre for our customers only I use the tag option. ie. they must have a tag attached to their us...