Maggie St. Clair
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Total activity190
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Last activity
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Member since
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Votes58
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Activity overview
Latest activity by Maggie St. Clair-
Maggie St. Clair commented,
Yes, please add the ability to search for a keyword on the audit log. I recently had to find who changed a view and it was on page 25 that I finally got my answer. I wasted a lot of time scrolling ...
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Maggie St. Clair commented,
This app is great and is saving me a few ours of work each month by being able to quickly update tags on end-users in mass quantities. The one thing missing that would be super helpful for me would...
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Maggie St. Clair created a post,
Easily link to a Community Post
Good morning! I love how easy it is to link to an article when creating a new article in the Guide. Everyone on our team that writes KB articles finds this useful. As the Community Manager, I freq...
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Maggie St. Clair commented,
Yes, this would be very helpful!
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Maggie St. Clair commented,
Yes, being able to also mark all of the users as suspended at that time would be a great addition as well! it is tedious to go through and mark each one individually.
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Maggie St. Clair commented,
Yes, please! Our customers are constantly acquiring other customers of ours and on occasion, we have customers that leave us. In both situations, we no longer have a need for the organization. Whil...
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Maggie St. Clair commented,
Thanks, Mark! That article answered all of my questions. I just went through and made all suspended agents end-users instead.
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Maggie St. Clair commented,
Hi Jay, Thanks for providing info about your current process. I also appreciate the heads up about suspended users and licenses.
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Maggie St. Clair created a post,
Managing Suspended User
AnsweredHi Zendesk Community, We are doing a major cleanup of our support setup. Right now we are tackling roles and groups for our agents. How do other companies handle agents that have left? Do you cha...
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Maggie St. Clair commented,
Hi Heather and Jeremy! Thank you for your suggestions and experiences with organizing your macros. This is such a daunting task for us now because we were in the set it and forget it mode for so lo...