Maggie St. Clair
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Activity overview
Latest activity by Maggie St. Clair-
Maggie St. Clair commented,
Thanks, Mark! That article answered all of my questions. I just went through and made all suspended agents end-users instead.
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Maggie St. Clair commented,
Hi Jay, Thanks for providing info about your current process. I also appreciate the heads up about suspended users and licenses.
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Maggie St. Clair created a post,
Managing Suspended User
AnsweredHi Zendesk Community, We are doing a major cleanup of our support setup. Right now we are tackling roles and groups for our agents. How do other companies handle agents that have left? Do you cha...
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Maggie St. Clair commented,
Hi Heather and Jeremy! Thank you for your suggestions and experiences with organizing your macros. This is such a daunting task for us now because we were in the set it and forget it mode for so lo...
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Maggie St. Clair created a post,
Suggestions on organizing macros
Hi Zendesk Community, We are looking to clean up our macros and better organize them but have differing thoughts on how to accomplish this. Many of our macros were created to assist the agent in c...
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Maggie St. Clair commented,
Yes, this would be very helpful to us too for the same reasons Arno mentioned.
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Maggie St. Clair commented,
As an employee for a software company, I am very familiar with the whole "working as designed" concept. We do, however, recognize that sometimes the way we designed it just isn't correct and theref...
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Maggie St. Clair commented,
Thanks, Devan & Dan. This info was really helpful!
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Maggie St. Clair created a post,
Using Organization Fields as Placeholders
AnsweredHello! We currently have a small handful of organization fields set up on each of our orgs in Zendesk. One of those org fields is Account Manager. When we land a new customer we set up their org i...
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Maggie St. Clair commented,
Thanks, Brett. I appreciate it.