Maggie St. Clair
- Total activity 154
- Last activity
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Activity overview
Latest activity by Maggie St. Clair-
Maggie St. Clair commented,
This could also be beneficial to us. We are in the process of implementing the KCS methodology and this would help for those agents that have not achieved the level that allows publishing external ...
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Maggie St. Clair commented,
Please consider adding this placeholder. We need it for the same reasons mentioned by everyone else. Thanks!
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Maggie St. Clair commented,
Hi Soren, I think using the API will work for us. I just need to work with a more technical person at my company to get it done as that is not something I know much about. Thanks!
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Maggie St. Clair commented,
Thanks for the response, Trapta. I will look into using the API to get this info.
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Maggie St. Clair created a post,
Can I export all posts in a community topic?
AnsweredI am pretty sure the answer is no but thought I would ask the community before I just give up. We have recently changed our process for product suggestions and now use ProductBoard to enter and man...
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Maggie St. Clair commented,
Hey Jessie, Thanks for the update. I will find that product feedback post and update it with our use case.
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Maggie St. Clair commented,
We have enabled profiles in our Help Center, but I can't figure out how our customers can find the profile for other users. It looks like the only way they can do this is to find something the user...
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Maggie St. Clair commented,
Thanks, Greg! That got us what we needed.
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Maggie St. Clair commented,
Yes, we could definitely use this enhancement too. We have numerous customers that want reports from us about their support usage, ticket counts, users generating the most support, etc. Currently, ...
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Maggie St. Clair commented,
We too have a need to be able to delete old labels that are no longer used. I am finding articles tagged with labels that are meaningless as well as ones that are similar to other labels. A way to ...