Maggie St. Clair

Total activity 161
Last activity July 03, 2019 17:02
Member since May 13, 2016 18:40

Following 0 users
Followed by 0 users
Votes 49
Subscriptions 61

Activity overview

Latest activity by Maggie St. Clair

Maggie St. Clair created a post, April 25, 2019 20:18
Visual indicator if a user is suspended in the User list of the Organization
1. Community
2. Support - Product Feedback
It would be really great if the Users list under the Organization would show if the user is suspended. Or at least have a way to filter out suspended users from the list. For numerous reasons we ha...
- Maggie St. Clair
- Created April 25, 2019 20:18
- 2 followers
- 1 comment
- 3 votes
Maggie St. Clair commented, April 10, 2019 14:23
This could also be beneficial to us. We are in the process of implementing the KCS methodology and this would help for those agents that have not achieved the level that allows publishing external ...
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- Maggie St. Clair
- Created April 10, 2019 14:23
- 0 votes
Maggie St. Clair commented, January 30, 2019 15:22
Please consider adding this placeholder. We need it for the same reasons mentioned by everyone else. Thanks!
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- Maggie St. Clair
- Created January 30, 2019 15:22
- 0 votes
Maggie St. Clair commented, January 25, 2019 13:05
Great idea, Carsten. I will pass all of this info along to our Support Manager to complete. Thanks!
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- Maggie St. Clair
- Created January 25, 2019 13:05
- 0 votes
Maggie St. Clair commented, January 23, 2019 14:46
Hi Carsten, Thanks for the quick reply. We can't find any way for him to mark the ticket as solved based on what we see when assuming his identity. We only see the button to add to the conversatio...
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- Maggie St. Clair
- Created January 23, 2019 14:46
- 0 votes
Maggie St. Clair created a post, January 23, 2019 14:23
Option to edit tickets from their org
1. Community
2. Support - Product Feedback
Hi! We have an organization that has about 50 end users. There is one end user that oversees everyone. We have given him access to view everyone in his orgs tickets, but he wants the ability to edi...
- Maggie St. Clair
- Created January 23, 2019 14:23
- 2 followers
- 4 comments
- 0 votes
Maggie St. Clair commented, December 14, 2018 18:40
Thanks, Daniel and Nicole. I will look into the ability to put agents into groups and then limit who has access to the app for some of the ones that we are interested in.
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- Maggie St. Clair
- Created December 14, 2018 18:40
- 0 votes
Maggie St. Clair created a post, December 13, 2018 13:11
Apps by agent
1. Community
2. Support - Product Feedback
This is probably a big ask (and therefore not happening anytime soon if ever), but since we keep discussing it internally I figured I would put it out there. We have found so many great apps to use...
- Maggie St. Clair
- Created December 13, 2018 13:11
- 5 followers
- 4 comments
- 1 vote
Maggie St. Clair commented, October 15, 2018 12:13
Hi Soren, I think using the API will work for us. I just need to work with a more technical person at my company to get it done as that is not something I know much about. Thanks!
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- Maggie St. Clair
- Created October 15, 2018 12:13
- 0 votes
Maggie St. Clair commented, October 04, 2018 17:26
Thanks for the response, Trapta. I will look into using the API to get this info.
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- Maggie St. Clair
- Created October 04, 2018 17:26
- 0 votes