Mikaël Janssens

1. Community
2. Guide Q&A
3. Do you use moment.js in your Theme? Has it been broken in last couple of days?

Hi Brett   Thank you for your answer. We are finally getting somewhere. The status widget we want to implement, is making use of the latest external momentjs engine: https://momentjs.com/timezone/ ...

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• Mikaël Janssens
• Created December 10, 2019 10:15
• 0 votes

1. Community
2. Guide Q&A
3. Do you use moment.js in your Theme? Has it been broken in last couple of days?

I just received an answer in that Support Ticket, from my Account Manager. The same dull Macro, saying that Zendesk doesn't support third-party solution. This is really unbelievable. Almost every S...

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• Mikaël Janssens
• Created December 06, 2019 09:23
• 0 votes

1. Community
2. Guide Q&A
3. Do you use moment.js in your Theme? Has it been broken in last couple of days?

Hi Abdul,    We are not facing problems with a Diziana theme. We developed our own theme that includes a widget to show the status of our services. That widget is from a third-party provider and re...

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• Mikaël Janssens
• Edited December 05, 2019 17:39
• 0 votes

1. Community
2. Guide Q&A
3. Do you use moment.js in your Theme? Has it been broken in last couple of days?

Hi   We posted a Support Ticket already quite some time ago, but received the default answer you guys are using all the time lately: "We do not support third party integrations or custom coding." I...

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• Mikaël Janssens
• Created December 04, 2019 06:29
• 0 votes

1. Community
2. Guide Q&A
3. Do you use moment.js in your Theme? Has it been broken in last couple of days?

Hi   We use Hund.io and their widget to include the status of our servers on our Zendesk Site. They recently included support for the Office Hours and that functionality requires the Moment.js libr...

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• Mikaël Janssens
• Created September 05, 2019 12:12
• 0 votes

1. Community
2. Support Q&A
3. Text line on Ticket Forms?

Hi   I really don't know what I need to extra to explain my question about adding text, text lines etc. when using Conditional Fields... I think the questions here are pretty clear.  The topic star...

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• Mikaël Janssens
• Created August 30, 2019 11:34
• 0 votes

1. Community
2. Support Q&A
3. Text line on Ticket Forms?

*bump* Also want to use this hint but with conditional fields.    Thanks

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• Mikaël Janssens
• Created August 26, 2019 12:44
• 0 votes

1. Community
2. User Tips & Tricks
3. Adding a notification banner to your Help Center v2

Any other user experiencing problems since the latest Zendesk "Guide" release with the Notification Bar? 

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• Mikaël Janssens
• Created May 29, 2017 15:07
• 0 votes

1. Community
2. Feedback on Guide
3. Customize Help Center "Follow section" email notification

Hi   Come on, this should have been a feature a long time ago. Now, every time a user replies to that mails, we get a "Re:" ticket in the backend of Zendesk (Agent). That's really, really annoying....

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• Mikaël Janssens
• Created April 06, 2017 11:39
• 1 vote