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Jonathan

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Latest activity by Jonathan
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    Jonathan created a post,

    Weekday date filter - Explore

    Answered

    It would be very convenient in Explore to be able to filter the Date on weekdays. My support is opened 24/7 but I want to get statistics only on weekdays because during the weekend, the volume is l...

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    Jonathan created a post,

    Explore - Ticket SLA breached

    In Zendesk Explore, it would be good to have as a filter "SLA Achieved"/"SLA Breached" in Ticket Metric. I want to build a query to have more details about the ticket where SLA breached to understa...

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    Jonathan commented,

    Thanks a lot for the workaround. I send a +1 to have this criteria in the views. It would be very helpful to identify ticket with :  - 0 response -> To trigger alert to admin/supervisor about a tic...

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    Jonathan commented,

    Hi, For the first reply time, every new ticket is notified to our Hipchat room. Every reply to a ticket notify the agent @FirstnameLastName on Hipchat room We also gathered different templates and ...