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Jonathan

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Recent activity by Jonathan Recent activity Votes
  • Weekday date filter - Explore

    Answered

    It would be very convenient in Explore to be able to filter the Date on weekdays. My support is opened 24/7 but I want to get statistics only on weekdays because during the weekend, the volume is l...

  • Explore - Ticket SLA breached

    In Zendesk Explore, it would be good to have as a filter "SLA Achieved"/"SLA Breached" in Ticket Metric. I want to build a query to have more details about the ticket where SLA breached to understa...