Angie Ramaroson

1. Support
2. ...
3. Apps and integrations
4. Error message: "field name" is required when solving a ticket. I am using Conditional Fields app

When ticket fields are marked as required in its definition, the conditional fields actually resets its value when selecting a different condition. So if field X is the conditional field, and field...

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• Angie Ramaroson
• Created November 01, 2017 02:15
• 0 votes

1. Community
2. Feedback on Guide
3. Reorder ticket form fields

This would be very useful for us as well, for theuser experience. Custom fields are clearer to the user than some of the system fields  

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• Angie Ramaroson
• Created May 29, 2017 03:29
• 0 votes

1. Community
2. Feedback on Support
3. Customization of the dashboard

As it is now, the Dashboard is not useful. -no customizing of the columns showing the tickets so cannot even order by priority! -no setup that allows displaying of 'recent updates' on tickets owned...

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• Angie Ramaroson
• Created May 05, 2017 08:06
• 1 vote