Mike Lynch
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Latest activity by Mike Lynch-
Mike Lynch commented,
Sorry, a late reply -- but Erin, if you're offer still stands to discuss by phone some possible notification features, I'd be happy to do so. Just drop me an email and we can schedule a time.
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Mike Lynch commented,
These are helpful tips. But when will agent "notifications" be extended beyond just email? For agents who already live in the Zendesk browser app, why is there not a visual representation of accumu...
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Mike Lynch commented,
Thanks for the tutorial. We implemented this @mention feature using triggers, but instead of email notifications, some of our users preferred to be notified via a Slack message. In case anyone else...