Mike Lynch

1. Community
2. Zendesk on Zendesk
3. Fine Tuning: Effective team communication in your support organization

Sorry, a late reply -- but Erin, if you're offer still stands to discuss by phone some possible notification features, I'd be happy to do so. Just drop me an email and we can schedule a time.

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• Mike Lynch
• Created May 09, 2016 16:59
• 0 votes

1. Community
2. Zendesk on Zendesk
3. Fine Tuning: Effective team communication in your support organization

These are helpful tips. But when will agent "notifications" be extended beyond just email? For agents who already live in the Zendesk browser app, why is there not a visual representation of accumu...

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• Mike Lynch
• Created April 28, 2016 18:16
• 2 votes

1. Community
2. User Tips & Tricks
3. Mentions: How to add !mentions function to your Zendesk

Thanks for the tutorial. We implemented this @mention feature using triggers, but instead of email notifications, some of our users preferred to be notified via a Slack message. In case anyone else...

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• Mike Lynch
• Created January 15, 2016 18:01
• 1 vote