Rob Latino
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Activity overview
Latest activity by Rob Latino-
Rob Latino created a post,
View all comments for all articles in the knowledge base
Is there a way to view all comments across all articles in the knowledge base? I want to be able to triage comments that we're getting on our articles, but I can't figure out how to be able to see ...
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Rob Latino commented,
Categories and Sections don't have a Draft (true, false) key in the APIs. It would be nice if they did, since they can either be visible or invisible to end-users depending on the draft status.
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Rob Latino commented,
Is there any way to elevate specific articles through a feature similar to what is commonly known as "best bets"? Our knowledge base library is so extensive that some articles get buried ...
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Rob Latino commented,
Add me to the growing list of people who want to see this as an OOB feature in the Zendesk Help Center. The argument might be that the feature isn't a one size fits all, so then make it something t...
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Rob Latino commented,
Are articles in the "Deleted" section eventually cleared out (i.e., after 90 days) or do those articles live in the "Deleted" section for eternity? Just curious. Thanks!
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Rob Latino commented,
Yes please.