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Britton Walker

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Activity overview

Latest activity by Britton Walker
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    Britton Walker commented,

    When I'm setting the Channel as a criteria in a trigger, I see the option of "Web form". What is that? and why is it not on this list?

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    Britton Walker commented,

    Is there any way to have multiple "meet any" sections? We need to create a view that contains tickets that are assigned to one of two groups, and assigned to either the current user or not assigned...

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    Britton Walker commented,

    I've seen that, and we might have to resort to that option. I'd prefer the ability to leave automatic tagging enabled and have the ability to manage the tags. If that isn't an option, I'll probably...

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    Britton Walker created a post,

    Managing Automatic Tagging

    How might one avoid specific tags being added automatically?   The Automatic tagging feature was turned on in our instance of Zendesk before we fully understood it. Now we have several tags like "t...