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Bastian Solutions

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Activity overview

Latest activity by Bastian Solutions
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    Bastian Solutions created a post,

    Roles - Live Calls

    On the enterprise plan, I have the ability to create roles with special permissions. Our team is structured in a way that we have multi-tier support with the highest tier needing permission to list...

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    Bastian Solutions commented,

    To my knowledge, Zendesk doesn't have a way to automate this without using a 3rd party tool. I've tried numerous ways to auto assign using automations and triggers but didn't have any success. I ev...

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    Bastian Solutions created a post,

    Phone Calls and SLA

    Answered

    We track SLA in 4 categories: Critical (1 hours updates), High (1 business day updates), Medium (5 business day updates) and Low (14 business day updates).  Currently, we're facing a problem where ...

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    Bastian Solutions created a post,

    Zendesk Talk - Limited Agents, Workaround for Round Robin (After Hours) and minimize voicemail

    Our company has a very customer focused support program with the promise that all calls will be routed to an actual Agent, not a voicemail or answering service. We migrated to Zendesk Talk due to t...

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    Bastian Solutions commented,

    Any updates on this?