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Bonnie Svoboda

Customer Care Manager supporting eCommerce Put Me In The Story Simple Truths 1-2-3 Magic

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Activity overview

Latest activity by Bonnie Svoboda
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    Bonnie Svoboda commented,

    1. Support
    2. ...
    3. Business rules
    4. How can I troubleshoot my triggers?

    Some of my newly-created triggers are incorrectly firing based on overlapping conditions of existing triggers.. When this happens I have to spend valuable time trying to track down the issues.. Is ...

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    Bonnie Svoboda commented,

    1. Talk
    2. ...
    3. Setting up Talk
    4. Standardizing your outbound caller ID

    I noticed this thread ended without an answer. We contacted support and received a response, but wondering if anyone out there has been able to get their caller ID switched to identify their respec...

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    Bonnie Svoboda commented,

    1. Support
    2. ...
    3. Tickets
    4. Can I edit the suspended tickets view?

    I am working through Suspended tickets that are bounceback Unsubscribe requests from an external email service. All of the tickets are From a do_not_reply@xyz.com.  Each time I try to bulk recover ...

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    Bonnie Svoboda commented,

    1. Talk
    2. ...
    3. Managing Talk
    4. In what order do Talk greetings play?

    I am a new Zendesk user and need a little help in building my phone trees..   Here are a few questions, and if anyone has screenshots, it would be appreciated as I'm more visual.. At what time inte...

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