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Michael Laughlin

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Activity overview

Latest activity by Michael Laughlin
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    Michael Laughlin created a post,

    Subject Ticket Field

    I'm wondering if it's on the roadmap to enable editing of the Subject or Description fields? While Description I'm not worried about (obviously need that to be multi-line to have an email body), my...

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    Michael Laughlin commented,

    Amelia, to my knowledge it will indeed be that. You will see the first 12 (not including suspended/deleted, as they are always at the end regardless of view order/quantity), then have to click "Mor...

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    Michael Laughlin commented,

    Adding my support to this, as I agree that the number of views isn't even customizable, and seems to be set at an arbitrary number.   Having said that, seems like no one is able to find any free al...

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    Michael Laughlin created a post,

    Ticket Fields

    When making ticket fields, it seems that even if you have fields going on two separate forms, you can't have them tag a ticket the same way. So if you have something tagging one for with "order_sta...

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    Michael Laughlin commented,

    Are there plans to let us do more customization in the future? Such as adjusting parameters for when he Chat/Leave a Message option pops up?

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    Michael Laughlin commented,

    Will we be able to use this suppression to only display the options after certain criteria are met? For example, if we want to display the option to chat only after a search has been made?