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Lucia Otero Couselo

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Activity overview

Latest activity by Lucia Otero Couselo
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    Lucia Otero Couselo created an article,

    Chat mobile app authentication error

    Issue Symptoms I am getting an authentication error when trying to log into my Chat mobile app. Conditions Your Chat account has been created from within Zendesk Support account. You have already ...

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    Lucia Otero Couselo created an article,

    How to route tickets based on requester's country

    Overview This article covers how to route tickets, based on the requester's country, using triggers.  Conditions Must be on Team plan or above You need to be a Zendesk Support administrator. Proc...

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    Lucia Otero Couselo created an article,

    How do I update Help Center articles via API?

    Question How do I update Help Center articles via API? Answer The Help Center Update article API endpoints only allow you to update article metadata. These endpoints update article-level metadata s...

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    Lucia Otero Couselo created an article,

    How do I determine which Zendesk Support account my Jira instance is attached to?

    Question How do I determine which Zendesk Support account my Jira instance is attached to? Answer Determining which Zendesk Support account is linked to your JIRA app, can be done by going to the c...

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    Lucia Otero Couselo created an article,

    Can SSO (SAML or JWT) create organizations?

    Question Can SSO (SAML or JWT) create organizations?  Answer No, it isn't possible to create organizations using SSO (unlike users, which will be created if they don't exist). Instead, use either t...

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    Lucia Otero Couselo created an article,

    Ticket export options

    Question How can I export our tickets (including all the ticket details: comments, email addresses, etc.) from Zendesk Support? Answer There are two options to perform a full data ticket export fro...

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    Lucia Otero Couselo created an article,

    Can I add pagination to my Help Center?

    Question Can I add pagination to my Help Center? Answer The pagination helper {{pagination}} adds pagination to the Help Center. Pagination is available and included by default in: Home page Artic...

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    Lucia Otero Couselo created an article,

    Why is the ticket organization not being updated for closed tickets?

    Question I added a user to an organization. However, closed tickets for this user are not being added to the organization, why? Answer If you add a user to an organization, any tickets requested fr...

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    Lucia Otero Couselo created an article,

    Does Zendesk offer an embeddable contact form?

    Question Does Zendesk offer an embeddable contact form? Answer Our Web Widget allows you to embed a simple contact form on your website, where users can search for knowledge base articles, live cha...

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    Lucia Otero Couselo created an article,

    Can I get a refund for my cancelled subscription?

    Question Can I get a refund for my cancelled subscription? Answer No, Zendesk does not offer refunds or credits for subscription changes. This policy is outlined in our in Section 8: Cancellation a...