Matteo
- Total activity 234
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Activity overview
Latest activity by Matteo-
Matteo created an article,
Explore interface walk-through [Video]
This video walks you through a complete overview of the elements of the Zendesk Explore interface. For a more detailed explanation of each element, see Getting started with the Explore interface.
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Matteo created an article,
Where do spam tickets come from?
Since spam tickets can come from different channels, it's important to precisely determine where these tickets are coming from. Note: if you are looking for help addressing spam comments or posts ...
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Matteo created an article,
I was hit by a spam attack. What do I do now?
We recommend different strategies for combating and preventing spam based on the channel spam originates from. ▸‣ Start here: determine which channel spam tickets are coming from Begin by evalu...
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Matteo created an article,
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Matteo created an article,
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Matteo created an article,
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Matteo created an article,
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Matteo created an article,
I have a billing, payment, or subscription question
Click into each statement to view frequently asked questions or encountered issues. ‣ I have a question about pricing or purchasing I need help buying (or understanding the cost of) a Zendesk p...
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Matteo created an article,
How to set a ticket form based on the support email address [Video]
In this tutorial we look at building a trigger that automatically sets a specific Ticket Form based on the support address the ticket is received at. For more information about ticket fields, see ...
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Matteo created an article,
How to set the ticket priority based on the support email address [Video]
In this tutorial we look at building a trigger that automatically sets the ticket's priority based on the support address the ticket is received at. For more information about ticket fields, see A...