Matteo
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Activity overview
Latest activity by Matteo-
Matteo commented,
Hello everyone, While on the topic of disabling the attachment option in the Contact Form, the method described in this article is still relevant, I have found out it is possible to disable the att...
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Matteo commented,
Hello, I understand the confusion, let me re-phrase. The component discussed in this article only works in the Contact Form: https://developer.zendesk.com/embeddables/docs/widget/contact_formTheref...
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Matteo commented,
Hello everyone, After some testing, I can confirm the icon is not supposed to be hidden by the Contact Form component, so the fact that it doesn't work is expected. The option in the Contact Form, ...
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Matteo commented,
Hello, It seems you are loading the form component before the widget itself is loaded.Try the opposite, put the script after the widget has loaded.Hope this helps!
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Matteo commented,
Hello, The best position is related to when you load the widget on your HTML page. If you're not sure, definitely try in the <head> tag first.If you notice racing conditions or issues related to th...
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Matteo created an article,
Debugging the Zendesk Apps framework (ZAF)
The Zendesk Apps framework allows you to build apps with complex functionalities and features. It's important to establish a set of good practices and behaviours when it comes to debugging a malfun...
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Matteo commented,
Hello Lee, I haven't personally tested your use-case, but it should be possible. That being said, the easiest way to do it is by leveraging the appropriate endpoint for user fields: https://develop...
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Matteo commented,
Hello Stephen, Great question! Just to add to what already said, we have recently released some guidelines on how to approach a scenario where ordering triggers is a key factor: https://support.zen...
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Matteo created an article,
How to troubleshoot your triggers
This article provides guidelines and advice on debugging your trigger set up, or troubleshooting a trigger-related issue in a ticket. ‣ What is a ticket ID and where to find A ticket ID is a num...
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Matteo created an article,
Learn how to order your triggers
If you're reading this in our web widget, consider expanding the article for a better reading experience. Whether you are starting from scratch or working with an established environment, the order...