Matteo
- Total activity 286
- Last activity
- Member since
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Activity overview
Latest activity by Matteo-
Matteo created an article,
Is there an easy way to see tickets that need reply?
Question Can I see only tickets that need a reply? Answer Yes, it's possible to see tickets that need a reply through a view. Since all customer replies in a ticket automatically mark the ticket...
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Matteo created an article,
Can customers in the same organization view each other’s tickets?
Question Is it possible for end users from the same organization to view each other’s tickets? Answer You can allow the end users in an organization to see each other's tickets. This is referred t...
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Matteo created an article,
How can customers view the ticket status of their requests? [Video]
Question Is there a way customers can see the status of their tickets? Answer You can track and access your support requests by clicking your profile icon on the upper-right side of any Help Cent...
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Matteo created an article,
What is a ticket?
Before starting to explore Zendesk Support, follow this guide to create your first ticket. This article provides a step-by-step guide to analyze and explain all the steps necessary to create a sup...
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Matteo created an article,
Can I reset a ticket to no group?
Question I have assigned a ticket to a group by mistake, but now I want to reset the ticket back to have no group at all. Is it possible? Answer Once a ticket has been assigned to a group, it canno...
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Matteo created an article,
Can I change the ticket Type?
Question Can I change or edit the Type ticket field values of a ticket? Answer Unfortunately, ticket Type is a system ticket field and these values cannot be changed or modified. Learn how to chang...
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Matteo created an article,
Why can't I set my ticket to Solved?
Question I am unable to set my ticket to Solved, why? Answer A ticket's status cannot be set to Solved by an end user or agent without an assignee.
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Matteo created an article,
Can I change a ticket status back to New?
Question Is it possible to change the status of a ticket back to New? Answer Once a ticket's status has been changed from New, it can never be set back to New.
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Matteo created an article,
Why does my ticket status change to Open automatically?
Question Why does sometimes my ticket status automatically change to Open? Answer When a New ticket is assigned to an agent, the ticket status automatically changes to Open. You'll see the change a...
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Matteo created an article,
How to use our troubleshooting guides
A troubleshooting guide is an interactive learning article that provides specific steps to self-diagnose an issue or to complete a series of configuration tasks. The path consists of two main compo...