Matteo
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Activity overview
Latest activity by Matteo-
Matteo commented,
Hello, No problems at all. I understand the confusion defining what "update" means. Both your statements are correct, but they need to be considered together: if conditions are met > a trigger fire...
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Matteo commented,
Hello Nelli, In the section of this article: Specific scenarios, you will find a link to this tutorial - https://support.zendesk.com/hc/en-us/articles/203662106-Setting-up-automatic-ticket-updates-...
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Matteo commented,
Hello, For point 1, you are correct, just keep in mind these 3 points: Triggers fire as a consequence of a ticket update. This fact should always be kept in mind when creating or debugging any tri...
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Matteo commented,
Hello everyone, While on the topic of disabling the attachment option in the Contact Form, the method described in this article is still relevant, I have found out it is possible to disable the att...
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Matteo commented,
Hello, I understand the confusion, let me re-phrase. The component discussed in this article only works in the Contact Form: https://developer.zendesk.com/embeddables/docs/widget/contact_formTheref...
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Matteo commented,
Hello everyone, After some testing, I can confirm the icon is not supposed to be hidden by the Contact Form component, so the fact that it doesn't work is expected. The option in the Contact Form, ...
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Matteo commented,
Hello, It seems you are loading the form component before the widget itself is loaded.Try the opposite, put the script after the widget has loaded.Hope this helps!
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Matteo commented,
Hello, The best position is related to when you load the widget on your HTML page. If you're not sure, definitely try in the <head> tag first.If you notice racing conditions or issues related to th...
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Matteo created an article,
Debugging the Zendesk Apps framework (ZAF)
The Zendesk Apps framework allows you to build apps with complex functionalities and features. It's important to establish a set of good practices and behaviours when it comes to debugging a malfun...
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Matteo commented,
Hello Lee, I haven't personally tested your use-case, but it should be possible. That being said, the easiest way to do it is by leveraging the appropriate endpoint for user fields: https://develop...