Matteo
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Activity overview
Latest activity by Matteo-
Matteo commented,
Hello Juan, You can try using sideload instead (if your plan is Enterprise) /api/v2/macros.json?include=usage_30d&sort_order=ascOr the standard usage for macros: /api/v2/macros.json?sort_by=usage_3...
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Matteo commented,
Hello Lev, Generally speaking, what you want to do is: Grab the field and store it to a variable Have function that gets the locale Have a function that fills in the field based on a DOM event Si...
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Matteo commented,
Hello Ayal, I don't think there is a best practice way to set a comment as private from the SDK.The API you'd need though is this: https://developer.zendesk.com/rest_api/docs/support/ticket_comment...
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Matteo commented,
Hello Venkata, judging from your needs, you have the data on an external system, where you can retrieve it at needs. You need then to pass the data to a custom field in Zendesk. Where we can add th...
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Matteo commented,
Hello Frédéric, Can you elaborate more on the answer you have received? As stated previously, rate limits apply to inbound traffic when accounts are sending API calls to Zendesk. Let me know if th...
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Matteo commented,
Hi Harshith, No problems at all. At the moment, Core API OAuth flows require a user to either authorize via a UI (in the auth code/implicit grant flow) or directly via API in the password grant fl...
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Matteo commented,
Hello Harshith, Generally speaking, we want the user to provide a form of authentication in order to get an access token. I feel that it would be useful to know more about your use case, if you can...
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Matteo commented,
Hello, I am assuming this is referring to chat widget, please do correct me if I am wrong. Have you tried the steps to optimise the widget performance outlined in this article?Optimizing Chat and W...
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Matteo commented,
Hello Mayukh, I am not familiar with the software you are using, and generally speaking, we cannot advise on third-party softwares functionalities. Anyways, I went ahead and searched the error you ...
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Matteo commented,
Hello Jensen, You can use the API as explained here: https://developer.zendesk.com/rest_api/docs/support/tickets#update-many-ticketsThe array accepts up to a 100 ticket objects at time, and if you ...