Matteo
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Setting up the Google Developer console for the Google Play integration
This guide will walk you through the installation and integration of the Zendesk Google Play Integration, focusing on the part that happens outside Zendesk - namely, the steps taking place in the G...
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Can I change the text "How can we help?" in the Web Widget?
Question Can I change the text, "How can we help?" in the Web Widget? Answer The default placeholder text in the Help Center search box is How can we help? You can customize this text using the s...
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Explore interface walk-through [Video]
This video walks you through a complete overview of the elements of the Zendesk Explore interface. For a more detailed explanation of each element, see Getting started with the Explore interface.
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I have a billing, payment, or subscription question
Click into each statement to view frequently asked questions or encountered issues. ‣ I have a question about pricing or purchasing I need help buying (or understanding the cost of) a Zendesk p...
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I was hit by a spam attack. What do I do now?
We recommend different strategies for combating and preventing spam based on the channel spam originates from. ▸‣ Start here: determine which channel spam tickets are coming from Begin by evalu...
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What do the logout and reset API commands do in the Web Widget?
Question What do the logout and reset API commands do in the Web Widget? Answer The two commands are part of a wider set of Web Widget core commands described in the developer documentation. Logou...
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Is there a user id that is not the user email address?
Question Is there a user id that is not the user email address? Answer In Zendesk Support, users are provided with two types of id's, not related to the email address: the user id and the user ext...
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Where do spam tickets come from?
Since spam tickets can come from different channels, it's important to precisely determine where these tickets are coming from. Note: if you are looking for help addressing spam comments or posts ...
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How to set the ticket priority based on a word or sentence [Video]
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How to set the ticket type to Question when a ticket is created [Video]