Matteo
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Recent activity by Matteo-
Where is the data export option?
Question I want to export ticket data from my account, but I can't find the option in Support. Where can I find the data export option? Answer If you are an admin, click the Admin icon () and then ...
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How do I use CSAT?
Question How do I use CSAT? Answer CSAT (customer satisfaction ratings), allows end-users to briefly evaluate their support experience. An email is received 24 hours after the interaction. Gather...
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How do I solve a ticket automatically after a certain amount of time?
Overview Is there a way to set tickets so that they are automatically set to solved if we do not hear back from the user after a few days? Note: On Essential you have one default automation. On...
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How can I create webhooks with the HTTP target?
Question How can I create webhooks with the HTTP target? Answer You can create a webhook by combining a business rule, such as an automation or a trigger, with an HTTP target in Zendesk Support. ...
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How do I send a reply to a ticket automatically after a certain amount of time?
Overview Is it possible to automatically reply in a ticket after a few days, to encourage someone to respond? Note: On Essential you have one default automation. On Team, Professional, and Ente...
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Where are the ticket view settings?
Question I have created a new view for tickets that end users see, however, I don't remember where I created that view. Where can I find it? Answer You can manage your views from the Views manage...
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Calculation types: Result manipulation
Zendesk Explore can perform calculations on your query results using either result manipulations or custom metrics and attributes. In this tutorial, we focus our attention on the Result manipulatio...
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How to view a trigger's revision history [Video]
For more details on the trigger's revision history, see Managing triggers.
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How can I troubleshoot my triggers?
This article provides guidelines and advice on debugging your trigger set up or troubleshooting a trigger-related issue in a ticket. For problems related to your email integration, see Email troubl...
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Why do I see duplicate results using the incremental export?
Question Why do I see duplicate results (e.g same ticket_id on different pages) when exporting ticket data via incremental exports endpoint? Answer Incremental Exports is a powerful tool when it c...