Matteo
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Where is the data export option?
Question I want to export ticket data from my account, but I can't find the option in Support. Where can I find the data export option? Answer If you are an admin, click the Admin icon () and then...
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Debugging the Zendesk Apps framework (ZAF)
The Zendesk Apps framework allows you to build apps with complex functionalities and features. It's important to establish a set of good practices and behaviours when it comes to debugging a malfun...
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How do I create a trigger? [Video]
Question How do I create a trigger? Answer Video Note: On Support Essential, you have a limited selection of conditions and actions to choose from when creating or editing triggers. To create a...
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Calculation types: Result manipulation
Zendesk Explore can perform calculations on your query results using either result manipulations or custom metrics and attributes. In this tutorial, we focus our attention on the Result manipulatio...
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Learn how to order your triggers
If you're reading this in our web widget, consider expanding the article for a better reading experience. Whether you are starting from scratch or working with an established environment, the order...
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How to troubleshoot your triggers
This article provides guidelines and advice on debugging your trigger set up, or troubleshooting a trigger-related issue in a ticket. ‣ What is a ticket ID and where to find A ticket ID is a num...
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How do I use the whitelist and blacklist to control access?
Question How do I use the whitelist and blacklist to control access? Answer Adding end-users' email addresses and domains to your blacklist and whitelist, can prevent specific or all users from r...
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How do I add users to Explore? [VIDEO]
In this video, we walk through the steps necessary to add users in Zendesk Explore, and change their role and permissions. For a more detailed explanation, see Adding users to Explore.
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Setting up the Google Developer console for the Google Play integration
This guide will walk you through the installation and integration of the Zendesk Google Play Integration, focusing on the part that happens outside Zendesk - namely, the steps taking place in the G...
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Can I change the text "How can we help?" in the Web Widget?
Question Can I change the text, "How can we help?" in the Web Widget? Answer The default placeholder text in the Help Center search box is How can we help? You can customize this text using the s...