Matteo
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Recent activity by Matteo Sort by recent activity-
Hello everyone, While on the topic of disabling the attachment option in the Contact Form, the method described in this article is still relevant, I have found out it is possible to disable the att...
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Hello, I understand the confusion, let me re-phrase. The component discussed in this article only works in the Contact Form: https://developer.zendesk.com/embeddables/docs/widget/contact_formTheref...
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Hello everyone, After some testing, I can confirm the icon is not supposed to be hidden by the Contact Form component, so the fact that it doesn't work is expected. The option in the Contact Form, ...
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Hello, It seems you are loading the form component before the widget itself is loaded.Try the opposite, put the script after the widget has loaded.Hope this helps!
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Hello, The best position is related to when you load the widget on your HTML page. If you're not sure, definitely try in the <head> tag first.If you notice racing conditions or issues related to th...
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Hello Lee, I haven't personally tested your use-case, but it should be possible. That being said, the easiest way to do it is by leveraging the appropriate endpoint for user fields: https://develop...
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Hello Stephen, Great question! Just to add to what already said, we have recently released some guidelines on how to approach a scenario where ordering triggers is a key factor: https://support.zen...
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Hello Yair,Thanks for the feedback, it's definitely a valid point.May I ask you to post it in the Product Feedback section as well (if you haven't done that already) ?Thanks!
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Hello, Can you clarify the action you are performing while you'd need that shortcut? The title says "Keyboard shortcuts for formatting knowledge base articles", so if you are in the article editor...
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Hello Mitch, This is a great feedback, thanks for the suggestion. Unfortunately, the user search does not take into consideration the fact that a user might not have an email address, so the user c...