David Holeman

Total activity

12
Last activity

February 19, 2020 17:43
Member since

January 17, 2018 15:59
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1
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6

Activity overview

Latest activity by David Holeman

David Holeman commented, February 19, 2020 17:43
We cutover to PureCloud in June of 2019 and have the very same issue. Caitlin G you are not alone. I am working with our new Genesys Success Manager and this is very much at the top of our list t...
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- David Holeman
- Created February 19, 2020 17:43
- 1 vote
David Holeman created a post, May 30, 2018 00:29
Chat - Offline Message Notification
Answered
1. Community
2. Feedback on Chat
Hi, would be a great help to have this controlled via role vs. individual agent preference or a hybrid of this with the role taking precedence. We have test chat agents who get production chat not...
- David Holeman
- Created May 30, 2018 00:29
- 2 followers
- 1 comment
- 0 votes
David Holeman commented, March 15, 2018 13:39
how do you remove a channel in the list that you never added? Chicken and the egg scenario. How do you get it off the list?
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- David Holeman
- Created March 15, 2018 13:39
- 0 votes
David Holeman commented, February 16, 2018 17:43
Ditto, this needs to be in parity and available in minute increments vs. hours. We deal with Chats and SMS where timing is much tighter than an hour.
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- David Holeman
- Created February 16, 2018 17:43
- 2 votes
David Holeman commented, January 17, 2018 15:59
My promoted article does not show a star. Any idea of why not? I am using the default theme. Also, on the web widget, is there a way to show promoted articles?
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- David Holeman
- Created January 17, 2018 15:59
- 1 vote