David Holeman
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Activity overview
Latest activity by David Holeman-
David Holeman commented,
We cutover to PureCloud in June of 2019 and have the very same issue. Caitlin G you are not alone. I am working with our new Genesys Success Manager and this is very much at the top of our list t...
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David Holeman created a post,
Chat - Offline Message Notification
AnsweredHi, would be a great help to have this controlled via role vs. individual agent preference or a hybrid of this with the role taking precedence. We have test chat agents who get production chat not...
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David Holeman commented,
how do you remove a channel in the list that you never added? Chicken and the egg scenario. How do you get it off the list?
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David Holeman commented,
Ditto, this needs to be in parity and available in minute increments vs. hours. We deal with Chats and SMS where timing is much tighter than an hour.
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David Holeman commented,
My promoted article does not show a star. Any idea of why not? I am using the default theme. Also, on the web widget, is there a way to show promoted articles?