Jennifer
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Activity overview
Latest activity by Jennifer-
Jennifer commented,
Is there a way to get a real time report based on events? We're using events (see above in this thread) to tell us how many new tickets an agent takes in a day. Gooddata can be an hour behind and I...
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Jennifer commented,
Thanks Robbert! This looks like it'll do just what we need.
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Jennifer commented,
I'm looking to build a report that uses the public comment is present event. I'd like to build a report that shows how many "new" tickets an agent takes per day - so number of tickets assigned to t...
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Jennifer commented,
We're looking to start using this brand feature. All of our agents will take tickets for all brands, but from what I can see, their signature remains the same (which has info about our main brand)....