Jennifer

1. Using Support
2. Reporting
3. Building custom metrics for the Events model in Insights (Professional and Enterprise)

Is there a way to get a real time report based on events? We're using events (see above in this thread) to tell us how many new tickets an agent takes in a day. Gooddata can be an hour behind and I...

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• Jennifer
• Created November 30, 2016 18:50
• 0 votes

1. Using Support
2. Reporting
3. Building custom metrics for the Events model in Insights (Professional and Enterprise)

Thanks Robbert! This looks like it'll do just what we need. 

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• Jennifer
• Created August 15, 2016 18:41
• 0 votes

1. Using Support
2. Reporting
3. Building custom metrics for the Events model in Insights (Professional and Enterprise)

I'm looking to build a report that uses the public comment is present event. I'd like to build a report that shows how many "new" tickets an agent takes per day - so number of tickets ass...

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• Jennifer
• Created July 27, 2016 23:10
• 0 votes

1. Using Support
2. Tickets
3. Using the email template with multiple brands (Enterprise)

We're looking to start using this brand feature. All of our agents will take tickets for all brands, but from what I can see, their signature remains the same (which has info about our main brand)....

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• Jennifer
• Edited November 10, 2015 23:08
• 0 votes