Edwin Schukking

1. Support
2. ...
3. Agent guide for Support
4. Using side conversations in tickets (Collaboration add-on)

Hi, We have recently purchased the add-on and are still very much interested in the side conversations. The one thing we are worried about at the moment and would like to have your thoughts on is t...

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• Edwin Schukking
• Created April 10, 2019 14:16
• 1 vote

1. Community
2. Support Q&A
3. "Was this article helpful"(Knowledgebase) - Is there a report to show which articles were most helpful?

Hi, We have implemented the Google Analytics tool to view the data Google is collecting, but we would like to be able to analyze reports which will inform us the % of viewers who did not like the a...

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• Edwin Schukking
• Created August 02, 2019 12:48
• 0 votes

1. Support
2. ...
3. Channels
4. Setting up your Facebook channel

Hi Stephen, Amie and Jessie, Could you keep me posted regarding the Facebook integration as well? Thanks! Kind regards,Edwin

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• Edwin Schukking
• Created April 30, 2018 11:56
• 0 votes