
Irene Griffin
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Total activity9
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Last activity
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Activity overview
Latest activity by Irene Griffin-
Irene Griffin commented,
I too would like on-hold to display for customers, so why not make it configurable? This thread started in 2014 and nothing has come of it, that I can see. Also, why can my customers only see back ...
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Irene Griffin commented,
Nope, I followed this exact set of instructions. Strangely when I change the "how" to include ticket ID, I can export all tickets and see none with a negative count. that is the only change between...
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Irene Griffin commented,
I created the Full Resolution minus Pending time and some of my tickets (grouped by severity) are showing a negative value. How could that be?