Irene Griffin
-
Total activity9
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes4
-
Subscriptions2
Activity overview
Latest activity by Irene Griffin-
Irene Griffin commented,
I too would like on-hold to display for customers, so why not make it configurable? This thread started in 2014 and nothing has come of it, that I can see. Also, why can my customers only see back ...
-
Irene Griffin commented,
Nope, I followed this exact set of instructions. Strangely when I change the "how" to include ticket ID, I can export all tickets and see none with a negative count. that is the only change between...
-
Irene Griffin commented,
I created the Full Resolution minus Pending time and some of my tickets (grouped by severity) are showing a negative value. How could that be?