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Armani R

  • Total activity 14
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Activity overview

Latest activity by Armani R
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    Armani R commented,

    Are you using the built-in Zendesk plugin in Microsoft Teams, or are you using a Webhook? My suggestion would be to use a webhook which gives you more control over what's fed from your Zendesk queu...

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    Armani R created a post,

    Add article comments in custom theme

    I'm trying to look into why my customers cannot leave comments in my Help Center. I've already made sure that 'Open for comments' is enabled on the articles that I want it to, and 'Moderate content...

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    Armani R created a post,

    Trigger to change subject line

    Answered

    When our customers write reviews on our product that have issues we would like to address for the customer, we respond to the customer to direct them to a special email address that filters into ou...

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    Armani R created a post,

    Assignee Updated date format change

    Currently, the format of this column changes 7 days after the ticket's last update. So, instead of it saying "Tuesday 11:20" it would say something like "Sept 18." Is there any way to change that ...

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    Armani R created a post,

    Macro usage per week

    Answered

    I would like an automated way to check the number of times a particular macro has been used in a week, let's say on a Friday at noontime. Right now I have to remember to go to the Macro page and se...

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    Armani R commented,

    Can we limit the On-Hold status to a certain group of agents?