Andrea Saez

Total activity 237
Last activity September 11, 2019 20:27
Member since October 15, 2012 19:02

Following 0 users
Followed by 5 users
Votes 34
Subscriptions 91

Activity overview

Latest activity by Andrea Saez

Andrea Saez created a post, March 26, 2015 14:32
Hide author from search results
1. Community
2. Support - User Tips & Tricks
Quick little script to hide the author from search results using JS: $('.search-result-meta').each(function() { var newSearchMeta = $(this).html(); newSearchMeta = "\n...
- Andrea Saez
- Created March 26, 2015 14:32
- 7 followers
- 4 comments
- 3 votes
Andrea Saez commented, March 24, 2015 16:33
Hi Chris You can. Just do # of users under "what" and under "how" select User Locale - Requester Locale and you'll see the language list
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- Andrea Saez
- Created March 24, 2015 16:33
- 0 votes
Andrea Saez created a post, February 19, 2015 13:15
Changing field order in HC
1. Community
2. Support - User Tips & Tricks
Here's a nifty little JS trick to change around the order of your fields in HC. You can enter the following code on the JS tab: // rearrange form fields $('#new\_request.request-form label:cont...
- Andrea Saez
- Created February 19, 2015 13:15
- 33 followers
- 70 comments
- 18 votes
Andrea Saez commented, September 26, 2014 07:43
Sorry for the super late reply - time differences and all :P I am interested in figuring out how to incentivize agents, as that's a big thing I want to work on with my team.
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- Andrea Saez
- Created September 26, 2014 07:43
- 0 votes
Andrea Saez commented, September 25, 2014 15:04
Have fun! Incentivize your agents! Any more ideas on this ? :)
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- Andrea Saez
- Created September 25, 2014 15:04
- 0 votes
Andrea Saez created a post, May 12, 2014 18:38
Creating reports and tracking data (Using GoodData, part 2)
1. Community
2. Support - User Tips & Tricks
In Part 1 of this series (https://support.zendesk.com/entries/42890613), I discussed what important metrics you should consider tracking with GoodData. Now let's take a dive in and figure out how t...
- Andrea Saez
- Created May 12, 2014 18:38
- 13 followers
- 28 comments
- 5 votes
Andrea Saez commented, April 17, 2014 18:53
@Colin, If you have SSO and you know which customer is tweeting at you, you can easily link their twitter account with their Zendesk account. That's probably the simplest way of doing it. Otherwi...
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- Andrea Saez
- Created April 17, 2014 18:53
- 0 votes
Andrea Saez commented, April 17, 2014 13:33
Yes, I mean how to catch them. Just as an example, sometimes i'll tweet at you guys and no one will answer.. i've been told it's because my ticket's are in Mikkel's personal bin (which I am honor...
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- Andrea Saez
- Created April 17, 2014 13:33
- 0 votes
Andrea Saez commented, April 16, 2014 20:43
But will it be recorded?? I'd love to hear what Lisa has to say as I can't attend. My question: How to effectively catch tickets based on a tag JUST for our org. I've tried setting it up before,...
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- Andrea Saez
- Created April 16, 2014 20:43
- 0 votes
Andrea Saez commented, April 16, 2014 11:46
Where do we join? Will this be recorded? I will unfortunately be on a plane at that time, so it'd be GREAT if this was recorded!
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- Andrea Saez
- Created April 16, 2014 11:46
- 0 votes