Andrea Saez

Total activity

218
Last activity

February 20, 2020 15:44
Member since

October 15, 2012 19:02
Following

0 users
Followed by

5 users
Votes

34
Subscriptions

90

Activity overview

Latest activity by Andrea Saez

Andrea Saez commented, April 08, 2015 10:36
oh nevermind, i just saw there's an alternate string option. i'm going to test this!
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- Andrea Saez
- Created April 08, 2015 10:36
- 0 votes
Andrea Saez created a post, March 26, 2015 14:32
Hide author from search results
1. Community
2. User Tips & Tricks
Quick little script to hide the author from search results using JS: $('.search-result-meta').each(function() { var newSearchMeta = $(this).html(); newSearchMeta = "\n...
- Andrea Saez
- Created March 26, 2015 14:32
- 9 followers
- 7 comments
- 3 votes
Andrea Saez commented, March 24, 2015 16:33
Hi Chris You can. Just do # of users under "what" and under "how" select User Locale - Requester Locale and you'll see the language list
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- Andrea Saez
- Created March 24, 2015 16:33
- 0 votes
Andrea Saez commented, March 17, 2015 11:36
Hi all, Terribly sorry for the late reply, I just saw this (somehow missed it in my inbox) To create the tickets by shift, you need to create a new metric for every shift. Example: Overnight sh...
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- Andrea Saez
- Created March 17, 2015 11:36
- 0 votes
Andrea Saez commented, February 20, 2015 21:52
Karl, Hm, I think that's a whole other level of making the fields dynamic and not entirely sure it is doable, especially if you are working with multiple forms. You've given me something to think ...
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- Andrea Saez
- Created February 20, 2015 21:52
- 0 votes
Andrea Saez commented, February 20, 2015 21:50
I should start getting commission for this :P #anotheroneconverted
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- Andrea Saez
- Created February 20, 2015 21:50
- 0 votes
Andrea Saez commented, February 20, 2015 11:41
About to migrate someone from Freshdesk to Zendesk and I found this helpful twice. #winning
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- Andrea Saez
- Created February 20, 2015 11:41
- 1 vote
Andrea Saez commented, February 20, 2015 09:46
=D
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- Andrea Saez
- Created February 20, 2015 09:46
- 0 votes
Andrea Saez created a post, February 19, 2015 13:15
Changing field order in HC
1. Community
2. User Tips & Tricks
Here's a nifty little JS trick to change around the order of your fields in HC. You can enter the following code on the JS tab: // rearrange form fields $('#new\_request.request-form label:cont...
- Andrea Saez
- Created February 19, 2015 13:15
- 33 followers
- 70 comments
- 18 votes
Andrea Saez commented, July 29, 2014 11:20
@Jean - it may just be your Insights dashboards need a little refresher. Hopefully @Jenny can jump in and take care of that for you!
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- Andrea Saez
- Created July 29, 2014 11:20
- 0 votes