Andrea Saez
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Activity overview
Latest activity by Andrea Saez-
Andrea Saez created a post,
Hide author from search results
Quick little script to hide the author from search results using JS: $('.search-result-meta').each(function() { var newSearchMeta = $(this).html(); newSearchMeta = "\n...
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Andrea Saez commented,
Hi Chris You can. Just do # of users under "what" and under "how" select User Locale - Requester Locale and you'll see the language list
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Andrea Saez created a post,
Changing field order in HC
Here's a nifty little JS trick to change around the order of your fields in HC. You can enter the following code on the JS tab: // rearrange form fields $('#new\_request.request-form label:cont...
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Andrea Saez commented,
Sorry for the super late reply - time differences and all :P I am interested in figuring out how to incentivize agents, as that's a big thing I want to work on with my team.
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Andrea Saez commented,
Have fun! Incentivize your agents! Any more ideas on this ? :)
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Andrea Saez commented,
Thanks for the ebook! We're starting to set up multiple offices and also offer multiple languages - this is proving to be quite the challenge for us. CSM response It's definitely an evolving proc...
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Andrea Saez commented,
How do you work with multiple offices/timezones? Is there several people that triage or are there triggers/targets for each office? CSM response We have triage agents across our global offices so...
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Andrea Saez created a post,
Creating reports and tracking data (Using GoodData, part 2)
In Part 1 of this series (https://support.zendesk.com/entries/42890613), I discussed what important metrics you should consider tracking with GoodData. Now let's take a dive in and figure out how t...
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Andrea Saez commented,
@Colin, If you have SSO and you know which customer is tweeting at you, you can easily link their twitter account with their Zendesk account. That's probably the simplest way of doing it. Otherwi...
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Andrea Saez commented,
Yes, I mean how to catch them. Just as an example, sometimes i'll tweet at you guys and no one will answer.. i've been told it's because my ticket's are in Mikkel's personal bin (which I am honor...