David Scczerak
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Activity overview
Latest activity by David Scczerak-
David Scczerak commented,
Hi Amy, Thanks for your input, I very much appreciate it. The recipe you've described doesn't do the job I need as written, but it put me on the right trail, and i think I might have it now... or v...
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David Scczerak created a post,
list all tickets where a given agent changes the status to solved
The tricky bit here is that I'm not just counting solved tickets, or counting all tickets where the status was changed in an update... but I'l looking specifically for all tickets where the change ...
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David Scczerak commented,
Hi Andrew, That's really quite interesting, as I've tried in the past to create a workflow that would allow CC's to reply into ticket threads with no success. Granted, it's been a few years since I...
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David Scczerak commented,
Hello team, I haven't been paying very close attention, so I'm not sure when this happened... but in my zendesk, the requester field has disappeared entirely. In my left panel the visible fields ar...
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David Scczerak commented,
Thanks for the reply Andrew.Certainly the idea of forwarding emails to third parties had occurred to us as well, but it doesn't allow the tracking of those requests the way that setting a tag and n...
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David Scczerak commented,
@Andrew J .... I'm in need of this same feature (the ability to have both public and private comments pushed to my target using "notify target - email") Have your mod team members come up with a wa...
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David Scczerak commented,
Hi Daniel, I have precisely the same question as Robert. Please talk a bit about the options you mentioned... I wasn't able to find a method to allow target replies to be threaded into the origin...