Craig Bailey
- Total activity 40
- Last activity
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Activity overview
Latest activity by Craig Bailey-
Craig Bailey commented,
Are Organization and User data in different (as yet unavailable) datasets? It seems Explore can only query the Ticket dataset and we lose reporting over General Organization and User data.
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Craig Bailey commented,
It seems a major difference is that all the statistics are ONLY about tickets, and nothing but tickets. That is, we no longer have access to the raw organization and user data. Only if they're part...
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Craig Bailey commented,
Explore Export doesn't export to PDF more than one page. We have a report with 102 rows. I can't get this to export in anything other than Excel or CVS to view the full report. I'd like a PDF of th...
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Craig Bailey commented,
Yes to this. Management was used to clicking through on tickets in emailed Insight reports. They're not at all happy to lose this ability going forward with Explore.
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Craig Bailey commented,
We found a big discrepancy between Insight and Explore while moving a few of our "reports" over. In Insight, we had direct access to Organization (and User) fields. With Explore, these are only que...
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Craig Bailey commented,
Are there logs available with information on failed sync with this new integration? The legacy integration was quite helpful with diagnosing issues with failed record syncs. I can't find anything n...
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Craig Bailey created a post,
List of Full Agents
I've been struggling the last couple years to produce a view and/or report of actual Full Agents, *excluding* Light Agents. It seems a real omission in the reporting functions that we can't obtain ...
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Craig Bailey commented,
I also can't emphasize enough that I need reports with ONLY full paid agents (tax reasons in various jurisdictions). NOT light agents. And I shouldn't have to tag what I *don't* want in a report. I...
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Craig Bailey commented,
Another View Feature Request. We recently discovered the 120 day limit on closed issues in views. Could this be made configurable at a view definition level? We have a couple views where it is vita...
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Craig Bailey commented,
I'd like to see a collapsible section in the right pane. For example, Our workflow views generally revolve around Organizations. When displaying a view of tickets with some criteria by Organization...