Craig Bailey
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Total activity48
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Last activity
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Member since
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Following0 users
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Votes15
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Activity overview
Latest activity by Craig Bailey-
Craig Bailey commented,
We're seeing inconsistent addition of @mentions to the follower's list. We have CCs enabled We have Followers enabled We have Automatically make an agent CC a follower enabled. But, about 50-60% of...
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Craig Bailey created a post,
Reassign a previously sync'd organization that was deleted in SalesForce to a different SalesForce account
We have a couple important previously sync'd ZD organizations that our Salesforce admins merged into a new SF account and then deleted the original account. This results in "abandoned" ZD organizat...
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Craig Bailey commented,
We have the same issue. We need to identify organizations whose support renewal is due. However, they may not have submitted any tickets. We could do this with Insights/GoodData. It's frustrating t...
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Craig Bailey commented,
We have weekly and monthly reports scheduled that should include a .pdf. However, these are never attached to the notification emails. 1.What is required to ensure attachments are generated and att...
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Craig Bailey commented,
Thanks for getting back so quick. 1. It hangs when viewing any User page regardless how we get there (Admin->People or clicking a User tab from the Ticket). What I just found very interesting is ...
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Craig Bailey created a post,
Chrome Browser Hangs on User Page
We're seeing our Chrome browser completely hang when editing a User. Only the user page hangs. We can work on Organizations and Tickets just fine in other browser tabs. But the tab with the User Ed...
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Craig Bailey commented,
Are Organization and User data in different (as yet unavailable) datasets? It seems Explore can only query the Ticket dataset and we lose reporting over General Organization and User data.
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Craig Bailey commented,
It seems a major difference is that all the statistics are ONLY about tickets, and nothing but tickets. That is, we no longer have access to the raw organization and user data. Only if they're part...
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Craig Bailey commented,
Explore Export doesn't export to PDF more than one page. We have a report with 102 rows. I can't get this to export in anything other than Excel or CVS to view the full report. I'd like a PDF of th...
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Craig Bailey commented,
Yes to this. Management was used to clicking through on tickets in emailed Insight reports. They're not at all happy to lose this ability going forward with Explore.