Craig Bailey
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Activity overview
Latest activity by Craig Bailey-
Craig Bailey created a post,
List of Full Agents
I've been struggling the last couple years to produce a view and/or report of actual Full Agents, *excluding* Light Agents. It seems a real omission in the reporting functions that we can't obtain ...
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Craig Bailey commented,
I also can't emphasize enough that I need reports with ONLY full paid agents (tax reasons in various jurisdictions). NOT light agents. And I shouldn't have to tag what I *don't* want in a report. I...
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Craig Bailey commented,
Another View Feature Request. We recently discovered the 120 day limit on closed issues in views. Could this be made configurable at a view definition level? We have a couple views where it is vita...
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Craig Bailey commented,
I'd like to see a collapsible section in the right pane. For example, Our workflow views generally revolve around Organizations. When displaying a view of tickets with some criteria by Organization...
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Craig Bailey commented,
What I'm actually looking for is a direct way to obtain this within a placeholder value to use in a back end trigger email event. Here is our scenario. We send out welcome emails to new users, and ...
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Craig Bailey commented,
Is there any way whatsoever to access the Zendesk maintained last sign-on time for an end-user? We would really like to propagate that back to an account owner in cases where we expected an interac...
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Craig Bailey commented,
Update: I do now have the dc.<somefield> working in my trigger (my test condition was not correct). Interesting it is allowable. I'll need to play more to see about what content I can access from t...
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Craig Bailey commented,
I'm pretty sure I'm referring to a ZD limitation of no access to organization fields from within this trigger framework. The only fields allowable are ticket and current_user fields. (Presumably, a...
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Craig Bailey commented,
I'm not seeing how this works? {{dc.anything}} is not listed as a valid placeholder text, nor can I pick anything other than the available placeholders. I'm attempting to get a custom organization ...