Craig Bailey
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Total activity54
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Last activity
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Member since
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Following0 users
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Followed by0 users
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Votes15
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Activity overview
Latest activity by Craig Bailey-
Craig Bailey commented,
We're seeing this behavior more and more ourselves. and it's random to the point I've advised all agents to not use it for now as vital communications are being missed. Just this week I have two cr...
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Craig Bailey commented,
This is confusing as all get out. I don't understand why this is such an issue or important? It says add our agent's email address to the whitelist? We are configured such that any external emails ...
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Craig Bailey commented,
I stumbled on this today. When onboarding new support folks I request to always be added as a follower on their tickets for a period of time. A view is a critical insight into into those tickets an...
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Craig Bailey commented,
Yup, we just bumped into this limitation today as well. It is a really important field for us and reports would provide extreme business value.
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Craig Bailey commented,
We're seeing inconsistent addition of @mentions to the follower's list. We have CCs enabled We have Followers enabled We have Automatically make an agent CC a follower enabled. But, about 50-60% of...
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Craig Bailey created a post,
Reassign a previously sync'd organization that was deleted in SalesForce to a different SalesForce account
We have a couple important previously sync'd ZD organizations that our Salesforce admins merged into a new SF account and then deleted the original account. This results in "abandoned" ZD organizat...
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Craig Bailey commented,
We have the same issue. We need to identify organizations whose support renewal is due. However, they may not have submitted any tickets. We could do this with Insights/GoodData. It's frustrating t...
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Craig Bailey commented,
We have weekly and monthly reports scheduled that should include a .pdf. However, these are never attached to the notification emails. 1.What is required to ensure attachments are generated and att...
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Craig Bailey commented,
Thanks for getting back so quick. 1. It hangs when viewing any User page regardless how we get there (Admin->People or clicking a User tab from the Ticket). What I just found very interesting is ...
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Craig Bailey created a post,
Chrome Browser Hangs on User Page
We're seeing our Chrome browser completely hang when editing a User. Only the user page hangs. We can work on Organizations and Tickets just fine in other browser tabs. But the tab with the User Ed...