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Craig Bailey

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Activity overview

Latest activity by Craig Bailey
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    Craig Bailey commented,

    We have the same issue. We need to identify organizations whose support renewal is due. However, they may not have submitted any tickets. We could do this with Insights/GoodData. It's frustrating t...

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    Craig Bailey commented,

    We have weekly and monthly reports scheduled that should include a .pdf. However, these are never attached to the notification emails. 1.What is required to ensure attachments are generated and att...

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    Craig Bailey commented,

    Thanks for getting back so quick.   1. It hangs when viewing any User page regardless how we get there (Admin->People or clicking a User tab from the Ticket). What I just found very interesting is ...

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    Craig Bailey created a post,

    Chrome Browser Hangs on User Page

    We're seeing our Chrome browser completely hang when editing a User. Only the user page hangs. We can work on Organizations and Tickets just fine in other browser tabs. But the tab with the User Ed...

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    Craig Bailey commented,

    Are Organization and User data in different (as yet unavailable) datasets? It seems Explore can only query the Ticket dataset and we lose reporting over General Organization and User data.

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    Craig Bailey commented,

    It seems a major difference is that all the statistics are ONLY about tickets, and nothing but tickets. That is, we no longer have access to the raw organization and user data. Only if they're part...

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    Craig Bailey commented,

    Explore Export doesn't export to PDF more than one page. We have a report with 102 rows. I can't get this to export in anything other than Excel or CVS to view the full report. I'd like a PDF of th...

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    Craig Bailey commented,

    Yes to this. Management was used to clicking through on tickets in emailed Insight reports. They're not at all happy to lose this ability going forward with Explore.

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    Craig Bailey commented,

    We found a big discrepancy between Insight and Explore while moving a few of our "reports" over. In Insight, we had direct access to Organization (and User) fields. With Explore, these are only que...

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    Craig Bailey commented,

    Are there logs available with information on failed sync with this new integration? The legacy integration was quite helpful with diagnosing issues with failed record syncs. I can't find anything n...