Christine Berry
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Recent activity by Christine Berry-
If we have been communicating via email for a ticket. Then the user sends in an email that updates the ticket, however, the agent responds directly with the email. The ticket is updated however it ...
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How do I write a report that would show the SLA for closed under 3 days? It would be great if it looking like the IRT stating what percentage was closed under 1 day, 2 day etc.
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I want to filter by Month/Year which I have down. However, I also want to list the ticket date, when I do that it puts the dates across the top all in one row, meaning that each day of the month is...
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Yes, I would like to know this answer as well.
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How do you remove the Zendesk link at the bottom of the Web Widget?
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In addition, the email is all bunched up, no spacing between lines and logo. How do I change the formatting?
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How do I add the case link to the email, much like Celigo does? (https://celigosuccess.zendesk.com/hc/requests/21778).
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I have downloaded an app called ClickHelp. It shows up on ticket, however when I type something (anything) into search it give me this error. An error occurred. Please contact your system administr...
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Anyone have thoughts on the above issue?
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I read two comments early in this blog from 2015, I want to find out if they are still true. Can you use the Web Wiget in a Closed Zendesk? Does the Web widget create a new user every time someone ...