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David Gariépy

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Activity overview

Latest activity by David Gariépy
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    David Gariépy created a post,

    Set ticket to open when a light agent post an internal note

    Answered

    We would like our ticket to be updated as "open" when a light agent posts an internal note. If the ticket was set as pending when the light agent post an internal note. it stays as pending.  Regards  

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    David Gariépy created a post,

    Bug in reporting tab

    Each time i open the reporting tab, zendesk freeze after a few seconds. I can no longer click anywhere, i have to close the window and open a new one.    Regards

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    David Gariépy created a post,

    CC not shown in email.

    Answered

    Requester and other people included in CC don't know who is included in a ticket.  Is there a way to have everyone included in a ticket to see all other CC and not receive a double notification( fr...