Nicole - Community Manager
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Activity overview
Latest activity by Nicole - Community Manager-
Nicole - Community Manager created a post,
Headed to Zendesk Relate in March? Introduce yourself!
Zendesk Relate in Miami is coming up the first week of March 2020! Relate is our annual global user conference. This year we'll be focusing on the end-to-end customer experience. With 3 days of pr...
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Nicole - Community Manager commented,
According to the article on analyzing community activity, "views is the total number of views for posts in the community during the reporting period, including internal agent views."
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Nicole - Community Manager commented,
Official comment Hi Billie - Yes, the product teams have heard this request a number of times, and those threads are locked as they have decided that it is not something they will be undertaking in the foreseeable...
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Nicole - Community Manager commented,
Hi Borrarjinikanth - We are unable to handle billing issues in the community, as doing so requires account information we would not wish for you to submit publicly. You will need to contact suppor...
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Nicole - Community Manager commented,
Hi Caroline - I see that this is your first post in our Help Center. Welcome to the Zendesk Community! Here are a couple of articles to help you get started: Understanding your reporting options U...
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Nicole - Community Manager commented,
Hi Ekaterina - There are a number of reasons for discrepancies. First, in Google Analytics, you can set it up to filter out your own IP's traffic, which Zendesk's reporting does not do. So one rea...
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Nicole - Community Manager commented,
Hi Andreas - Apologies for the delay in my response! Can you post a screenshot of what you're seeing? I'm not sure I can picture it exactly. (Be sure to blur or white out any identifying info.) Tha...
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Nicole - Community Manager commented,
You're welcome!
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Nicole - Community Manager commented,
Hi Ilena, The information about deleting closed tickets via the API is correct; unfortunately the information about bulk deleting tickets via views is only relevant for tickets whose status is les...
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Nicole - Community Manager commented,
Hi Ilena - My apologies, it looks like I may have had some bad information when I published this article. I'm digging into it and will let you know what I find.