Nicole - Community Manager
- Total activity 6603
- Last activity
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Activity overview
Latest activity by Nicole - Community Manager-
Nicole - Community Manager commented,
Hi Anh - The team is working through some roadblocks at the moment. It's part of the development process. Sometimes things come up that take time to work through or have dependencies on other part...
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Nicole - Community Manager commented,
Hi Uyen, By default, the call should route to the next available Agent that meets the routing criteria you have in place after the first agent declines. If all available agents miss or decline a ...
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Nicole - Community Manager commented,
Hi Mary, Regarding the default value, yes. You should see that option when setting up the dropdown as pictured here: This is also described in the following article: About custom field types Th...
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Nicole - Community Manager commented,
This thread closed for comments by the Zendesk Community team due to inactivity. If you have a similar or follow up question, please create a new post.
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Nicole - Community Manager commented,
Hi Caleb - Insights does not, unfortunately, report on any datasets related to the Help Center. Your best bet for looking at KB view data is to set up Google Analytics. Here are some articles that...
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Nicole - Community Manager commented,
Hi Dragan - We run quarter-long development sprints, we're currently at the beginning of Q2 and already planning Q3, so the earliest I expect it could go into consideration would be this fall, whe...
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Nicole - Community Manager commented,
Hi Carlos - That EAP is currently on hold, but we do hope to resume it later this year.
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Nicole - Community Manager commented,
Hey Mark - Apologies for the delay; it seems the process has changed a bit and we need to update our links. Your Account Executive now needs to be involved; I've reached out to your rep but if you...
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Nicole - Community Manager commented,
Hi Jack - The EAP has ended and Flexible Hierarchies became generally available on March 29. Posting articles to multiple sections was not a part of that rollout. That being said, it is a function...
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Nicole - Community Manager commented,
Hey Oliver - Thanks for the feedback. I'm going to have our team review this article for accuracy and to see if we can add more information, and will also share your thoughts with the team that wo...