Nicole S. - Community Manager

1. Community
2. Feedback on Support
3. Feature Request: Attach file to multiple Tickets

Hi Jensen, Thanks for sharing your feedback. Can you tell us more about when and why you need to be able to do this?

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• Nicole S. - Community Manager
• Created September 21, 2020 20:50
• 0 votes

1. Community
2. Feedback on Support
3. Store and Expose Original Language pre Detection

Thanks for sharing your feedback, Paul! We'll keep this thread open so that other users can up-vote your suggestion and share their own detailed use cases, to help our PM's understand how many user...

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• Nicole S. - Community Manager
• Created September 21, 2020 20:44
• 0 votes

1. Community
2. Feedback on Guide
3. Allow customisation of the Sign In page

Thanks for posting your feedback, Petr! You may also want to add your use-case and vote on this thread: CSS branding not applied to sign in page (Help Center) 

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• Nicole S. - Community Manager
• Created September 21, 2020 20:42
• 0 votes

1. Community
2. Feedback on Support
3. Ever tried getting a refund ?

Hi Mark -  It looks like both of your tickets have been routed appropriately and your sales representative has been engaged. I added some notes to increase the urgency of your tickets. 

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• Nicole S. - Community Manager
• Created September 21, 2020 20:38
• 0 votes

1. Community
2. Feedback on Support
3. Getting rid of the "-" within dropdown menus

Hi Kevin, There is not an option to disable the "-" selection; it is the default on all dropdowns.

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• Nicole S. - Community Manager
• Created September 18, 2020 17:37
• 0 votes

1. Community
2. Guide Q&A
3. Prevent certain Articles from showing in Instant Search?

Glad to hear it's working! Thanks for letting us know, Kyle.

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• Nicole S. - Community Manager
• Created September 17, 2020 17:59
• 0 votes

1. Community
2. Support Q&A
3. Description shown to end users Help needed.

Glad to hear it! Thanks for letting us know, Lexanderwist.

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• Nicole S. - Community Manager
• Created September 17, 2020 17:13
• 0 votes

1. Support
2. ...
3. Agent guide for Support
4. Using emoji emoticons in ticket comments

Hi Bart - If you use a Mac, here's a quick tip on how you can use the emoji keyboard in your community posts. If what you're looking for is to have them implemented in the post editor, I'd suggest...

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• Nicole S. - Community Manager
• Created September 17, 2020 17:12
• 0 votes

1. Community
2. Feedback on Support
3. feature request: cc function on side conversations

Thanks for sharing your feedback! We will continue to collect votes and additional details from users in order to understand how many people need this. I hope you don't mind, I edited your title s...

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• Nicole S. - Community Manager
• Created September 17, 2020 13:49
• 0 votes

1. Community
2. Feedback on Support
3. Support from a live agent

you're welcome!

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• Nicole S. - Community Manager
• Created September 16, 2020 22:17
• 0 votes