Nicole - Community Manager

1. Community
2. Product feedback
3. Customize Status Field Values

Thanks for the details, Gerald. 

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• Nicole - Community Manager
• Created April 17, 2018 22:41
• 0 votes

1. Community
2. Product feedback
3. Highlighting text with background color in Support like TinyMCE

Hi Tyler,  We'll be reaching out to you in a ticket regarding that post.  This development has not been prioritized in the immediate future, but the product teams are aware of the request. 

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• Nicole - Community Manager
• Created April 17, 2018 22:34
• -1 votes

1. Community
2. Product feedback
3. Read-only custom org/user fields

Thanks for sharing, Dan. 

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• Nicole - Community Manager
• Created April 17, 2018 22:30
• 0 votes

1. Community
2. Product feedback
3. Help Center - improve 'was this article helpful' and allow user to leave reasons

Hey Stephanie -  Which pieces of information specifically? 

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• Nicole - Community Manager
• Created April 17, 2018 22:27
• 0 votes

1. Zendesk Guide
2. Using the knowledge base in Help Center
3. Applying user segments to restrict access to Help Center knowledge base content

Hi Mario -  Restricted content should consistent across both desktop and mobile instances of your Zendesk. We do have a list of Zendesk Mobile SDK references, and there's also a Topic within the Co...

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• Nicole - Community Manager
• Created April 17, 2018 22:20
• 0 votes

1. Community
2. Questions & Answers
3. Shortening the hold time in talk.

Hey Clint -  The default time is actually 30 seconds, though there's not a way to adjust it beyond that. However, the Talk product development team is working on something related to this so it may...

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• Nicole - Community Manager
• Created April 17, 2018 21:58
• 0 votes

1. Zendesk Talk
2. Managing Zendesk Talk
3. Routing calls based on business hours (Talk Team, Professional, and Enterprise)

Hey Ted -  You also need to have Support Professional or Enterprise - do you have that as well? 

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• Nicole - Community Manager
• Created April 17, 2018 21:45
• 0 votes

1. Community
2. Questions & Answers
3. Download all questions received in Zendesk

Apologies for leaving you hanging!  There are a couple of ticket export options you can check out if you're on Professional or Enterprise. Take a look through that article and let us know whether t...

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• Nicole - Community Manager
• Created April 17, 2018 21:44
• 0 votes

1. Support Tech Notes
2. Reporting and performance
3. Creating custom metrics in Insights

Thanks for jumping in, David!

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• Nicole - Community Manager
• Created April 17, 2018 21:30
• 0 votes

1. Community
2. Questions & Answers
3. Satisfaction Survey Sending 2 Resolved Emails

Hi Darren - Our Customer Advocates suggest having the automation add a tag to the ticket (action Tag: Add tags) and use that tag as a condition in the automation (Tags contains none of the followin...

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• Nicole - Community Manager
• Created April 17, 2018 17:31
• 0 votes