Nicole - Community Manager
- Total activity 5975
- Last activity
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Activity overview
Latest activity by Nicole - Community Manager-
Nicole - Community Manager commented,
Hey Joelle - Great questions! A moderator or super-user program is an excellent way to reward your most helpful community members, build engagement, and get more people involved in answering your ...
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Nicole - Community Manager commented,
Hi Christophe - Also want to add that we do have an article on how to capture Help Center User data in Google Analytics and to call out that there's some discussion in the comments at the end arou...
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Nicole - Community Manager commented,
No worries. Happens to the best of us!
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Nicole - Community Manager commented,
Hey Christophe - You're welcome! I'm glad the conversation is proving helpful in your decision making process. At the moment we do not have any user-specific data available in the native reporting...
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Nicole - Community Manager commented,
Hi all - I checked in with the product team, and they said that while this is not something currently being worked on, this conversation has caught their attention and the next time they have an o...
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Nicole - Community Manager commented,
Hi Eunice - To clarify, you're looking to create a report that shows which solved tickets have received a CSAT survey? Is that correct?
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Nicole - Community Manager commented,
Glad to hear it, Aaron!
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Nicole - Community Manager commented,
Hey Matt - I wish it were as simple as popping a fix in. Unfortunately, these things very rarely are a quick thing with no potential breaking impacts. But I know Kristen's team was working on some ...
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Nicole - Community Manager commented,
Hey Randy - We're listening and continuing to work on improvements to the workflows for Support agents. I'll check in with Kristen to see if we have any updates to share on this specific conversat...
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Nicole - Community Manager commented,
Hey Hope - The best place to get updates is on the product feedback thread; that's where we will typically share what is going on with a given feature request. The latest update is that the produc...