Nicole - Community Manager

1. Support Tech Notes
2. Tickets
3. Is it possible to stop a ticket from closing after 28 days?

Hey Adam -  In the "time since ticket is solved" did you accidentally put 60 instead of 600?

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• Nicole - Community Manager
• Created June 18, 2018 21:24
• 0 votes

1. Community
2. Tips & Tricks
3. Adding A Responsive Table to A Help Center Template File

Thanks for sharing, Lila!

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• Nicole - Community Manager
• Created June 18, 2018 21:15
• 1 vote

1. Community
2. Product Feedback
3. CC problem

@Jessica -  We aren't able to share any specifics about development timelines in the Community. CC functionality is something that the product teams are continuing to work on, but we don't have any...

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• Nicole - Community Manager
• Created June 18, 2018 21:13
• 0 votes

1. Community
2. Product Feedback
3. Customization of the dashboard

Hi Andrew -  The product teams are considering several aspects of the different kinds of customizations that users would like, the problems behind why those customizations are necessary, and which ...

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• Nicole - Community Manager
• Created June 18, 2018 21:04
• 0 votes

1. Community
2. Product Feedback
3. Edit the Password Reset Email

Thanks for the feedback, Reza. 

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• Nicole - Community Manager
• Created June 18, 2018 21:01
• 0 votes

1. Agents
2. Agent Guide
3. Adding an agent signature to ticket email notifications

Thanks for posting it. 

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• Nicole - Community Manager
• Created June 15, 2018 20:15
• 0 votes

1. Community
2. Questions & Answers
3. Voting

Hi Leo -  I'm not sure what the reasoning was; that's logic lost to whichever Product Manager designed it in 2009.  I agree, a different voting and number system would create a better sense of &quo...

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• Nicole - Community Manager
• Created June 15, 2018 20:06
• 0 votes

1. Community
2. Questions & Answers
3. Logging time spent manually and generating monthly reports

Hi Krister,  We do not offer time tracking outside of the ticket activity in our native platform.

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• Nicole - Community Manager
• Created June 13, 2018 19:02
• 0 votes

1. Administrators
2. Channels
3. Setting up your Facebook channel

Hi Lars -  I don't believe there's a way to have attachments in Facebook posts - is that what you are asking about, or have I misunderstood your question? 

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• Nicole - Community Manager
• Created June 13, 2018 19:00
• 0 votes

1. Support Tech Notes
2. Business Rules
3. Restrict macros by brand

Great, thanks for finding that existing one, Kristian!

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• Nicole - Community Manager
• Created June 13, 2018 18:58
• 0 votes