Nicole S. - Community Manager

1. Chat
2. ...
3. Reporting for Chat
4. Analytics 101: Filtering by departments

Hi Christina,  Welcome to the Zendesk community. What can we assist you with? 

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• Nicole S. - Community Manager
• Created September 25, 2020 19:14
• 0 votes

1. Community
2. Guide Q&A
3. Updated article not reflected in widget

Okay, good. Sounds like everything is in order, but let us know if you have more questions!

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• Nicole S. - Community Manager
• Created September 25, 2020 18:44
• 0 votes

1. Community
2. Guide Q&A
3. Updated article not reflected in widget

Hi Carrie, Have you tested this on multiple browsers and cleared cache and cookies?

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• Nicole S. - Community Manager
• Created September 25, 2020 17:47
• 0 votes

1. Community
2. Support Q&A
3. Accueil - Tableau de bord

Bonjour Matthieu, Je m'excuse pour les erreurs grammaticales, car j'utilise Google Traduction pour répondre en français. Le tableau de bord dans Support n'est pas personnalisable. Comme vous l'ave...

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• Nicole S. - Community Manager
• Created September 24, 2020 22:50
• 1 vote

1. Community
2. Support Q&A
3. Zendesk supporting their own customers

Glad to hear it! Thanks for letting us know, Liam.

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• Nicole S. - Community Manager
• Created September 24, 2020 20:20
• 0 votes

1. Community
2. Support Q&A
3. Downgrade my subscription

Thank you for clarifying. In this circumstance, I can create a ticket for you. Look for notification of that shortly. 

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• Nicole S. - Community Manager
• Created September 24, 2020 18:43
• 0 votes

1. Community
2. Support Q&A
3. Zendesk supporting their own customers

Hi Glen, We have been experiencing unusually high ticket volumes and have implemented several things to improve response time. We have also made some changes to the contact flow. The fastest way f...

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• Nicole S. - Community Manager
• Created September 24, 2020 18:07
• 0 votes

1. Community
2. Support Q&A
3. Downgrade my subscription

Hi Arnoldo -  You should be able to get in touch with an agent immediately by initiating a chat. Here's the most current information on how to get in touch with Zendesk support

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• Nicole S. - Community Manager
• Created September 24, 2020 17:55
• 0 votes

1. Guide
2. ...
3. Working with Answer Bot (Guide add-on)
4. Analyzing your Answer Bot activity

Thanks for sharing that solution, Allison!

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• Nicole S. - Community Manager
• Created September 24, 2020 17:35
• 0 votes

1. Support
2. ...
3. Users, groups, and organizations
4. How do I change an agent to a light agent?

interesting... we'll check to see if this has changed or if the documentation is incorrect. 

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• Nicole S. - Community Manager
• Created September 24, 2020 14:08
• 0 votes