Nicole S.
Senior Manager of Communities at Zendesk
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Total activity10033
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Last activity
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Member since
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Following3 users
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Followed by109 users
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Votes683
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Subscriptions4600
Activity overview
Latest activity by Nicole S.-
Nicole S. commented,
Hi Logan and Elle, Insights is set to sunset in February, so it's not being updated further, and the recommendation is that you shift to Zendesk Explore for your reporting. You can read the announ...
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Nicole S. commented,
Thanks for sharing your answer, Anastasios!
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Nicole S. commented,
Ok, and which of our products are you seeing this behavior in?
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Nicole S. commented,
Hi Danny - No, that is not a capability of the integration.
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Nicole S. commented,
Hi Danny - No, that is not a capability of the integration.
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Nicole S. commented,
Hi Ron, All you need to do is set the visibility of all of the topics in your community to that internal user segment. You may need to hide the link to the community from en-users on your Help Cen...
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Nicole S. commented,
Hi Mike - The first round of Knowedge Base reports for Explore are due to become available in the near future. I'd recommend keeping an eye on the EAP topic for this feature for an announcement.
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Nicole S. commented,
Glad to hear it, Joe.
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Nicole S. commented,
Hi Smith, If you are on a Team, Professional, or Enterprise plan, you can edit the message as described in the article above under "Editing the offline form message". If you are on an Essential pl...
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Nicole S. commented,
Hi Sovellin, The issue in Francois' case had to do with being on the right plan type; brands are not available on the free plan. So, if you are on the free plan, you would need to upgrade to basic...