Nicole - Community Manager
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Activity overview
Latest activity by Nicole - Community Manager-
Nicole - Community Manager commented,
Hi Conrad - Just a quick note as folks are looking into the answer to your question, I edited the title of your post so that it shows up better in our Help Center search. Let me know if you have a...
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Nicole - Community Manager commented,
Thanks for adding your thoughts, Brent. I checked in with the product team and no changes to the agent dashboards are planned for the next 6 months, but we'll continue collecting user comments and...
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Nicole - Community Manager commented,
Thanks for your comment, Aimee. This request has been forwarded to the Talk Product team.
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Nicole - Community Manager commented,
Official comment HI Oussama - This is not an issue we are able to troubleshoot in the community as it involves account-specific information. I see that the support agents have responded in your private ticket, and ...
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Nicole - Community Manager commented,
Hi Violeta - Not all customers have migrated to Explore yet, so we continue to support building reports in Insights. We are working toward reporting parity between the tools. Here is the informati...
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Nicole - Community Manager commented,
Hi Farzad - This thread is about Help Center articles; can you clarify which email you're referring to? i.e. are you asking about the email notifications that get sent to users when someone commen...
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Nicole - Community Manager commented,
Hi Justin - Please see my response to another user's similar response here: https://support.zendesk.com/hc/en-us/community/posts/360037632094/comments/360009644434
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Nicole - Community Manager commented,
Thanks so much for sharing that option, Stephen!
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Nicole - Community Manager commented,
Hi Maria - This answer is still current. I encourage you to add your use-case and vote to this thread in the Talk Product Feedback forum: Zendesk Talk Allow Reporting on Agent Availability
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Nicole - Community Manager commented,
Official comment Hi all - We currently have two threads going on this topic. Please follow and add your votes and comments to this one: https://support.zendesk.com/hc/en-us/community/posts/360004396827-Zendesk-Tal...