Nicole - Community Manager

1. Community
2. Product Feedback - Support
3. Trigger checking for Username Strings

Thanks for identifying that, Sebastian.  We're curious to hear from other users of the Facebook integration as well- is this something you need and would use frequently? 

• View comment
• Nicole - Community Manager
• Created October 22, 2018 21:28
• 0 votes

1. Community
2. Product Feedback - Support
3. JS error `TypeError: Cannot read property 'value' of null` in web_widget.ee3e041256c3328bfb1b.js

Thanks for the additional detail, Misha.   

• View comment
• Nicole - Community Manager
• Created October 22, 2018 21:26
• 0 votes

1. Community
2. Product Feedback - Support
3. Embedding hyperlinks in dynamic content

That's an interesting use-case, Manon.  For our other users, would this kind of functionality benefit you? If so, how would you use it?   

• View comment
• Nicole - Community Manager
• Created October 22, 2018 21:25
• 0 votes

1. Community
2. Product Feedback - Support
3. Allow date to be cleared in triggers and automations

Thanks for posting over here, Bryan! We will be interested to see if this idea would be useful for many other users. 

• View comment
• Nicole - Community Manager
• Created October 22, 2018 21:24
• 0 votes

1. Community
2. General Product Feedback
3. YouTrack Integration - Multiple Projects

Hi Carl -  Thanks for sharing your thoughts, and for all of the detail.  To everyone else - we're interested in hearing whether others use YouTrack as well, and if this would be a useful integratio...

• View comment
• Nicole - Community Manager
• Created October 22, 2018 21:22
• 0 votes

1. Announcements
2. Announcements
3. Web Widget Accessibility Improvements

Hey Patrick - You may have better luck posting your questions in the Support Product Feedback topic.

• View comment
• Nicole - Community Manager
• Created October 22, 2018 18:52
• 0 votes

1. Using Support
2. Support tips
3. Getting an OAuth access token for testing purposes

Thanks for that feedback, KC. We've passed your comment on to the documentation team.

• View comment
• Nicole - Community Manager
• Created October 22, 2018 18:36
• 0 votes

1. Community
2. Questions & Answers
3. Autoresponse from Agent Creating Ticket

Hi Luna - What you'll want to do is add a condition to the default "Notify requester of received request" as follows: Requester :: is not :: current user This should block notifications ...

• View comment
• Nicole - Community Manager
• Created October 22, 2018 18:33
• 0 votes

1. Community
2. Questions & Answers
3. Notify end users in Telegram Channel just like in email request

Hey Chamnan - Have you checked out the Telegram Channel app in the Zendesk App Marketplace?

• View comment
• Nicole - Community Manager
• Created October 22, 2018 18:12
• 0 votes

1. Community
2. Questions & Answers
3. Guide reformats HTML code

Hey Niclas - Thanks for sharing the solution! Glad you got things working. :)

• View comment
• Nicole - Community Manager
• Created October 22, 2018 18:03
• 0 votes