Nicole - Community Manager

1. Community
2. Support Troubleshooting and Q&A
3. Tracking Agent Licenses

Hi Keith - How frequently do you find you need to pull this list?

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• Nicole - Community Manager
• Created December 12, 2018 21:12
• 0 votes

1. Community
2. Guide Product Feedback
3. Converting community posts into tickets

Hi Dmitry - There is not currently a beta test; it's something the product team is interested in but no work has been done on it and it's not currently scheduled. At earliest it's several months b...

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• Nicole - Community Manager
• Created December 12, 2018 21:03
• 0 votes

1. Community
2. Support Product Feedback
3. Customize list of users in an organization

Thanks for sharing your feedback, Bob.

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• Nicole - Community Manager
• Created December 12, 2018 20:53
• 0 votes

1. Using Support
2. Best practices and recipes
3. Time Tracking recipe: The metrics you need to be measuring

An update here, here's the corresponding article about time tracking in Explore:  Time Tracking app: Metrics you need to be measuring

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• Nicole - Community Manager
• Created December 11, 2018 21:37
• 0 votes

1. Community
2. Guide Themes and Customization
3. VIP App - Agent Notifications for Important Customers

Well, hopefully some other members of the community will be able to offer some additional suggestions of how to build that kind of custom notification. Best of luck, and do let us know what you fig...

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• Nicole - Community Manager
• Created December 11, 2018 21:20
• 0 votes

1. Community
2. Guide Product Feedback
3. Make rss feeds with help desk articles

Thanks for sharing that, Matthew!

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• Nicole - Community Manager
• Created December 11, 2018 20:36
• 0 votes

1. Community
2. Integrations and Third-Party Apps
3. Can I use Zendesk to manage App Store reviews?

Thanks for sharing your app, Anatoly.

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• Nicole - Community Manager
• Created December 11, 2018 20:17
• 1 vote

1. Community
2. Support Product Feedback
3. views should include the condition "subject"

Hi Milo -  We haven't made any commitment to allow filtering of views by subject. We are reworking them, and should we decide to add conditions, the subject would be at the top of the list. However...

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• Nicole - Community Manager
• Created December 11, 2018 20:15
• 0 votes

1. Community
2. Guide Themes and Customization
3. VIP App - Agent Notifications for Important Customers

It sounds like you will need to look into a custom build for that. You can check with our professional services team to see if that's something they could do, or if you have developers internally t...

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• Nicole - Community Manager
• Created December 11, 2018 20:11
• 0 votes

1. Community
2. Guide Product Feedback
3. Round Robin app

Hi Magdi - Yes, the Round Robin App has been approved by us and the developer is an official Zendesk partner. It is a safe app to use.

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• Nicole - Community Manager
• Created December 11, 2018 18:54
• 0 votes