Nicole S.
Zendesk Manager of Community Engagement
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Total activity9959
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Last activity
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Member since
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Following3 users
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Followed by88 users
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Votes671
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Subscriptions4569
Activity overview
Latest activity by Nicole S.-
Nicole S. commented,
Thanks for jumping in and sharing this solution, Amanda! Diana, let us know if that solves it for you or if you have any additional questions.
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Nicole S. commented,
Hi Magnus - Additional levels for the community haven't been developed yet. As far as the tabbing and grouping on our own community topics page, those are all theme customizations. While they aren...
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Nicole S. commented,
Hi Michael - I've gone ahead and gotten a ticket started for you, so it'll be ready when you're back in the office.
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Nicole S. commented,
Hi Megan - We aren't able to set up callbacks via the community, and as Chandra indicated, she's not a Zendesk employee. If you need to talk directly with a support agent, the best bet is to initi...
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Nicole S. commented,
Hi Marco, Here is information on contacting Zendesk support.
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Nicole S. commented,
Oi camila, As macros não suportam a inserção de vídeos ou GIFs, mas acho que seria uma ótima solicitação de recurso.
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Nicole S. commented,
Hi Ann - I would suggest posting this as a feature request in the Feedback on Support topic, where PM's can see it and other users can-up vote the idea. If you haven't submitted a feature request ...
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Nicole S. commented,
Ok, are you a Guide Manager?
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Nicole S. commented,
Hi Jane, We are currently working on enabling Instagram Direct for Zendesk customers. It's not generally available yet, but stay tuned!
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Nicole S. commented,
Hi Scott, Are you still experiencing this issue? If so, it sounds like the best thing will be for you to get in touch with one of our support agents. You can either initiate a chat (probably the fa...