Nicole S.

1. Community
2. Feedback on Support
3. Feature request: Flow Builder - ask customer to submit ticket if no article is found

Thanks for the additional information, Pertti. We'll continue to keep this thread open for additional votes or comments so that we can understand if this is a need for many users.

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• Nicole S.
• Created May 11, 2021 02:02
• 0 votes

1. Community
2. Feedback on Support
3. Integration with Hubspot - Tickets alerts to Hubspot companies

Thanks for taking the time to share your thoughts, Alessandro. If other users have similar needs, please up vote Alessandro's original post and share any details about your use case in the comment...

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• Nicole S.
• Created May 11, 2021 01:57
• 0 votes

1. Community
2. Feedback on Talk
3. Customize Talk Widget fields to make mandatory

Thanks for taking the time to post your idea, Lisa. If other users would like to see this kind of functionality, please up-vote Lisa's post and share your thoughts in the comments below.

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• Nicole S.
• Created May 11, 2021 01:52
• 0 votes

1. Community
2. Feedback on Support
3. Private / Internal Comments for Side Conversions

Thanks for taking the time to share your feedback, Maik. Can you share any further details about your use-case? i.e. why you need this, how frequently the issue comes up, etc. If other users have ...

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• Nicole S.
• Created May 11, 2021 01:51
• 0 votes

1. Community
2. Feedback on Guide
3. Allow articles to be posted to multiple sections

Thanks, John! :) Glad the communication is helping. 

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• Nicole S.
• Created May 11, 2021 01:49
• 0 votes

1. Community
2. Feedback on Support
3. Restrict groups from viewing Side Conversations

Thanks for adding your thoughts, Sydney. 

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• Nicole S.
• Created May 11, 2021 01:22
• 0 votes

1. Community
2. Feedback on Support
3. Add internal notes as part of ZD automation

Hi Samuel, We typically close a thread for comment once the product team has evaluated the feedback and made a determination that they will not be taking action on it in the next 1-2 years. There h...

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• Nicole S.
• Created May 10, 2021 23:11
• 0 votes

1. Community
2. User Tips & Tricks
3. Holiday auto-responses made easy

HI Ahmend - That is good product feedback. Can you create a post in our Feedback on Support topic, so that other users can up vote it and product managers will see it? If you haven't posted there b...

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• Nicole S.
• Created May 06, 2021 23:41
• 0 votes

1. Community
2. Feedback on Support
3. Restrict groups from viewing Side Conversations

Hi Stacy - Thanks for sharing your feedback. Can you provide any additional detail about your use case - how often this issue is coming up for you, where in your workflow it arises, etc.? If other...

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• Nicole S.
• Created May 06, 2021 23:33
• 0 votes

1. Community
2. Feedback on Support
3. @ mention agent Groups

Thanks for taking the time to type up this feedback, Brian! Martin, do you have any additional details or anything you can share about your use-case to help the product manager understand the issue? 

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• Nicole S.
• Created May 06, 2021 17:13
• 0 votes