Nicole S.

Senior Manager of Communities at Zendesk

Zendesk Community Team

Total activity

9977
Last activity

February 24, 2021 23:26
Member since

February 15, 2017 22:07
Following

3 users
Followed by

113 users
Votes

693
Subscriptions

4610

Activity overview

Latest activity by Nicole S.

Nicole S. commented, February 23, 2021 01:42
Hi Lisa, You're also welcome to post your question here and we'll do our best to answer you.
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- Nicole S.
- Created February 23, 2021 01:42
- 0 votes
Nicole S. commented, February 23, 2021 00:52
Hi Cric - Zendesk is a support ticketing system. For more about our solutions, visit this webpage: https://www.zendesk.com/service/
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- Nicole S.
- Created February 23, 2021 00:52
- 0 votes
Nicole S. commented, February 23, 2021 00:50
Hi Val - Could you clarify where you are wanting to export your files from? I'm assuming you're talking about Sell, but want to make sure...
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- Nicole S.
- Created February 23, 2021 00:50
- 0 votes
Nicole S. commented, February 22, 2021 18:14
Hi Marcus, In order to resolve this issue, we're going to need to get some detailed information from you, so one of our agents has created a private ticket on your behalf. Look for that notificati...
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- Nicole S.
- Created February 22, 2021 18:14
- 0 votes
Nicole S. commented, February 22, 2021 17:57
Hi Mike, If you're syncing tickets over to SFDC, those will create/update Case objects.
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- Nicole S.
- Created February 22, 2021 17:57
- 0 votes
Nicole S. commented, February 22, 2021 16:57
Thanks for that feedback, Ryan. We'll share it with the documentation team.
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- Nicole S.
- Created February 22, 2021 16:57
- 0 votes
Nicole S. commented, February 19, 2021 23:35
Hey Chris, If you put a word in the moderation filter, it will pull any post that has that word in it, just like the example you gave. So if you put "hell" in the filter, and someone writes "Hello...
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- Nicole S.
- Created February 19, 2021 23:35
- 0 votes
Nicole S. commented, February 17, 2021 16:04
Hi Atif, You must be an active member in order to post content.
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- Nicole S.
- Created February 17, 2021 16:04
- 1 vote
Nicole S. commented, February 12, 2021 21:18
Hi Britta, Neither of these capabilities are available in Guide out of the box.There are some suggestions from one of our community moderators on this thread, which you also may want to up-vote a...
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- Nicole S.
- Created February 12, 2021 21:18
- 0 votes
Nicole S. commented, February 12, 2021 20:51
Hola Ana, Para aclarar, ¿recibió un cargo de Zendesk?
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- Nicole S.
- Created February 12, 2021 20:51
- 0 votes