Daniel Yousaf commented,
Hi Sebastian! To fully answer your question I'll need to get some info on your use-case/goal. I've created a ticket where we can discuss this, and you'll receive an email from me shortly :) Cheers,
Daniel Yousaf commented,
Hi Emily, Glad it was helpful! I've created a ticket for this question, as it will require discussing account-specific information. You'll receive an email from me shortly :) Cheers,
Daniel Yousaf commented,
Hi Emily, Thanks for your question! When the queue limit is reached, additional calls will go to voicemail, but callers already in queue will keep their same spot. This does include callbacks. F...
Daniel Yousaf commented,
Hi Mh! Sorry to hear about these issues. These issues involve account-specific information, so I've created a ticket for us where we can resolve them. You'll receive an email shortly :) Cheers,
Daniel Yousaf commented,
Hi NAME, Thanks for reaching out! I've created a ticket for this question, as it will require looking at account-specific data. You'll receive an email from me shortly :) Cheers,
Daniel Yousaf commented,
Hi Shawn, Thanks for reaching out! Unfortunately we don't have API endpoints that could would work for this use case, and there's no non-API workaround. Please feel free to post here or email supp...
Daniel Yousaf commented,
Hi Stewart! Unfortunately the Segment list can't be reorder - it will always list Segments in the order that they were created. This would be a great feature to have. If you're interested, we'd g...
Daniel Yousaf commented,
Hi Andrea! Happy to help figure this out. This question involves account specific data, so I've created a ticket for us. You'll receive an email from me soon :) Best,
Daniel Yousaf commented,
Hi Mikeisrain! I'd like to open a ticket for us, as we'll need account-specific info to properly address the issue. You'll receive an email from me shortly :) Best,
Daniel Yousaf commented,
Hi Wouter! This is expected behavior. The timer will start whenever a ticket is opened, regardless of whether there are other tickets open in the same Agent's interface. The app allows you to edi...