Daniel Yousaf

1. Community
2. Support Troubleshooting and Q&A
3. Insert Date in Macro

Hi Sebastian! To fully answer your question I'll need to get some info on your use-case/goal.  I've created a ticket where we can discuss this, and you'll receive an email from me shortly :) Cheers,

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• Daniel Yousaf
• Created June 05, 2018 14:45
• 0 votes

1. Using Talk
2. Setting up Talk
3. Enabling Zendesk Talk and configuring general settings

Hi Emily, Glad it was helpful! I've created a ticket for this question, as it will require discussing account-specific information.  You'll receive an email from me shortly :) Cheers,

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• Daniel Yousaf
• Created May 23, 2018 19:03
• 0 votes

1. Using Talk
2. Setting up Talk
3. Enabling Zendesk Talk and configuring general settings

Hi Emily, Thanks for your question!  When the queue limit is reached, additional calls will go to voicemail, but callers already in queue will keep their same spot.  This does include callbacks.  F...

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• Daniel Yousaf
• Created May 22, 2018 21:27
• 0 votes

1. Using Support
2. Channels
3. Setting up your Facebook channel

Hi Mh! Sorry to hear about these issues.  These issues involve account-specific information, so I've created a ticket for us where we can resolve them.  You'll receive an email shortly :) Cheers,

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• Daniel Yousaf
• Created May 22, 2018 20:56
• 0 votes

1. Advice and troubleshooting
2. Email
3. How to change the name of your email on outgoing notifications

Hi NAME, Thanks for reaching out! I've created a ticket for this question, as it will require looking at account-specific data. You'll receive an email from me shortly :) Cheers,

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• Daniel Yousaf
• Created May 05, 2018 19:44
• 0 votes

1. Announcements
2. Announcements
3. Announcing a new version of the Knowledge Capture Application

Hi Shawn, Thanks for reaching out! Unfortunately we don't have API endpoints that could would work for this use case, and there's no non-API workaround.  Please feel free to post here or email supp...

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• Daniel Yousaf
• Created May 01, 2018 17:35
• 0 votes

1. Using Guide
2. Using the knowledge base in Help Center
3. Managing user segments (Guide Professional and Enterprise)

Hi Stewart! Unfortunately the Segment list can't be reorder - it will always list Segments in the order that they were created.  This would be a great feature to have.  If you're interested, we'd g...

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• Daniel Yousaf
• Created March 21, 2018 14:46
• 0 votes

1. Using Support
2. Best practices and recipes
3. Time Tracking recipe: Leaderboards, time logs, top customers

Hi Andrea! Happy to help figure this out.   This question involves account specific data, so I've created a ticket for us.   You'll receive an email from me soon :) Best,

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• Daniel Yousaf
• Created February 17, 2018 22:34
• 0 votes

1. Community
2. Support Best Practices, Workflows, & Tips
3. Adding a click-to-chat link

Hi Mikeisrain! I'd like to open a ticket for us, as we'll need account-specific info to properly address the issue.   You'll receive an email from me shortly :) Best,

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• Daniel Yousaf
• Created February 03, 2018 19:32
• 0 votes

1. Using Support
2. Extending Zendesk Support
3. Setting up the Time Tracking app (Professional and Enterprise)

Hi Wouter! This is expected behavior.   The timer will start whenever a ticket is opened, regardless of whether there are other tickets open in the same Agent's interface. The app allows you to edi...

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• Daniel Yousaf
• Created January 12, 2018 21:53
• 0 votes