Martin Sachs
Testing where the description shows up
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Activity overview
Latest activity by Martin Sachs-
Martin Sachs commented,
Hi Anika, My case is something different but I welcome your help there. I am getting tickets that won't sync over because the text fields created on the case object by Zendesk seem to have really ...
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Martin Sachs commented,
I have the same question as Niki and have a case open but posting here too as I need this info urgently. When I migrate from the custom zendesk object to cases, I will be migrating some tickets th...
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Martin Sachs commented,
As an Admin I use views to understand the current state and also to get a pulse on trends and enhancements I can make. One (hopefully simple) enhancement for me would be to see a total ticket count...
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Martin Sachs commented,
I'm interested in this as well. Would love to hear if it worked before I give it a stab. @Daniel - I'm trying to take this one step further and trigger the answer suggestions. I can get the for...
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Martin Sachs commented,
I have the same experience as @Chris Ratner. It works from a rearrange standpoint but all the conditional fields show now. Was there any progress outside of these public comments?
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Martin Sachs created a post,
Drill out reporting - Ignoring Dashboard Filters
One of my larger teams has a system where they assign points based on channels etc. The result is an "Agent Scorecard." I've pulled this off with a handful of custom metrics and have a dashboard ...
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Martin Sachs commented,
This would be huge for our team.