D. J. TAYLOR
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Activity overview
Latest activity by D. J. TAYLOR-
D. J. TAYLOR commented,
Jessie: We've had the situation arise where someone that was CC'd on the ticket sent an email in response to a solved ticket, but the ticket wasn't reopened as it would have been if the requester h...
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D. J. TAYLOR commented,
I agree with Simon. In our case, the customer initiates the chat and an agent serves the request. Once the chat is over, the agent closes the chat. The problem occurs if the customer sends a new...
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D. J. TAYLOR commented,
Harish, We proactively end our chat sessions with customers and then go to Zendesk to solve the ticket. We need a new ticket created for each chat request instead of appending the existing solved ...