Myroslav Burak

1. Community
2. Product Feedback
3. Length of subject field of ticket

Just had a chat with Support rep. The length is 255 symbols as of April, 2017.

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• Myroslav Burak
• Created April 26, 2017 09:24
• 0 votes

1. Administrators
2. Support workflow
3. Creating triggers for ticket updates and notifications

Hi. We want to set up an auto response for a certain type of requests. Is there a possibility for the public comment to be added via the trigger rather than sending out email notifications? This op...

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• Myroslav Burak
• Edited March 28, 2017 09:19
• 1 vote

1. Administrators
2. Support workflow
3. Creating and managing automations for time-based events

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• Myroslav Burak
• Edited March 28, 2017 08:55
• -1 votes

1. Agents
2. Agent Guide
3. Adding an agent signature to ticket email notifications

Hi. Can we use dynamic content in branded signatures? Thanks UPD: Yes, it is possible. Cheers

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• Myroslav Burak
• Edited March 08, 2017 14:56
• 0 votes