Adar Earon

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Latest activity by Adar Earon
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    Adar Earon created a post,

    list of ticket which took more then 2 hours to handle

    I would like to get a list of tickets in which the resolution time was longer than 2 hours. 1. which type of visulaiition should I chose to get a table/list?  2. How do I get the attribute metric c...

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    Adar Earon created a post,

    Create inbound Web-hock for Nexmo

    We use Nexmo for sending out SMS reminders for clients (mainly payments). I would like to achieve the following:1. When a client reply to the text message -> Open a ticket in our Zendesk Support. 2...

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    Adar Earon commented,

    Thanks Tomas  Do you mean that by removing the checkbox check light agent to-become CCs On Tickets?  I am not sure this is the best solution as i do need to CC light agents from time to time. Howev...

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    Adar Earon created a post,

    Why @mentioning an agent add them as a follower AND as CC?


    I have followers enabled. while using @ to add a light agent as a follower it also adds the agent as CC.  I don't get the use case here. Why would i need to use both?  @ should add the name to eith...