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Charles Clark

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Activity overview

Latest activity by Charles Clark
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    Charles Clark commented,

    1. Support
    2. ...
    3. Email
    4. Customers are not receiving emails

    OK great thanks Brett, we'll keep an eye on it from here.    Appreciate your help!    

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    Charles Clark commented,

    1. Support
    2. ...
    3. Email
    4. Customers are not receiving emails

    Hey Brett- It seems to multiple different organizations, but it doesn't happen consistently. I did think that it might be something about the inbound mail settings for the recipient causing problem...

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    Charles Clark commented,

    1. Support
    2. ...
    3. Email
    4. Customers are not receiving emails

    Hey Brett,  Thanks for coming back to me.  Checked the events and the trigger did fire, looks like it sent to the intended primary recipient and the CCs. Also it was set as open at that point, so u...

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    • Charles Clark
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    Charles Clark commented,

    1. Support
    2. ...
    3. Email
    4. Customers are not receiving emails

    Hi Team,  Is there any reason why our clients would sporadically not be receiving public replies from agents? It's happened a couple of times where one response was received and then a follow up a ...

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    • Charles Clark
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