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Vladimir Vatkov

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Latest activity by Vladimir Vatkov
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    Vladimir Vatkov commented,

    The main issue we are facing with Guided Mode is the fact people need to proactively go to "Your New/Open tickets" view to check for any replies from a customer. This allows for a lot of people not...

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    Vladimir Vatkov commented,

    Once again, please make "anti cherry-picking" a super basic function. This is Nr.1 feature a CS mailing tool needs to have - even low-quality Kana products have it...

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    Vladimir Vatkov commented,

    +1 on selecting the views this applies to - this will make it more user-friendly for managers.    PS. Anti cherry-picking should have been @Zendesk ages ago.