Gary Shand

Total activity

14
Last activity

February 11, 2021 11:35
Member since

January 29, 2020 09:39
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4
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5

Activity overview

Latest activity by Gary Shand

Gary Shand commented, February 11, 2021 11:35
I would add my vote to this too. It would be useful to have this for both the agent and the end user.
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- Gary Shand
- Created February 11, 2021 11:35
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Gary Shand commented, April 09, 2020 14:52
Hi Giel, I agree - I can also see a use for this. Would be good if a Zendesk admin can reply on this thread to let us know if there is any possibility for this. Cheers, Gary
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- Gary Shand
- Created April 09, 2020 14:52
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Gary Shand created a post, March 30, 2020 07:50
Zendesk Knowledge Capture Link Tracking in Google Analytics
1. Community
2. Feedback on Zendesk Apps
Hi there, I was encouraged to write this post by one of the Zendesk Customer Advocate's after asking them this question. Our agents use Knowledge Capture to supply links to our Knowledge Guide, t...
- Gary Shand
- Created March 30, 2020 07:50
- 4 followers
- 1 comment
- 0 votes
Gary Shand commented, January 30, 2020 08:58
Thanks for this Brett. I can confirm our agents are also using Chrome. If I could be kept up to date too that would be much appreciated, thanks. Cheers.
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- Gary Shand
- Created January 30, 2020 08:58
- 0 votes
Gary Shand commented, January 29, 2020 09:41
Thanks for raising this Devin. We are also seeing this exact same issue roughly since about 1pm yesterday (UK time). Zendesk, I would be glad to know if this is just an intermittent issue or wheth...
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- Gary Shand
- Created January 29, 2020 09:41
- 0 votes