Linda-SI

Total activity

52
Last activity

February 01, 2021 12:09
Member since

March 17, 2017 12:21
Following

1 user
Followed by

0 users
Votes

2
Subscriptions

29

Activity overview

Latest activity by Linda-SI

Linda-SI created a post, September 25, 2020 14:05
Chat incident, Server Error
Answered
1. Community
2. Chat Q&A
We are having problems in serving chat, there is a notification about 'sever error' on the top Please check
- Linda-SI
- Created September 25, 2020 14:05
- 2 followers
- 1 comment
- 0 votes
Linda-SI commented, July 15, 2019 09:37
Hi Ramin, Thank you so much, we found that and will set then test, thank you~
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- Linda-SI
- Created July 15, 2019 09:37
- 0 votes
Linda-SI created a post, July 08, 2019 02:49
Can we set follow-up reasons for bad rating (CHAT)
1. Community
2. Chat Q&A
Hi This is SHEIN.ZENDESK.COM We have 2 questions: 1、We want to set up bad rating reason for CHAT ( Just like what we can do for Ticket: https://support.zendesk.com/hc/en-us/articles/203662256-Using...
- Linda-SI
- Created July 08, 2019 02:49
- 3 followers
- 2 comments
- 0 votes
Linda-SI commented, June 20, 2019 15:13
Hi , this is important. Can we make the reason as a must-do option ? I mean we want to get a reason for each bad tickets. Now there are over 50% bad ratings are with no reason provided, that will ...
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- Linda-SI
- Created June 20, 2019 15:13
- 0 votes
Linda-SI created a post, April 29, 2019 07:33
All agents were forced to quit suddently
1. Community
2. Support Q&A
all the agents were forced to quit and unable to log in the zendesk at about 15:15-15:25 in UTC+8, it lasted for about 10 minutes and has affected too much, please do check this issue and inform u...
- Linda-SI
- Created April 29, 2019 07:33
- 3 followers
- 3 comments
- 0 votes
Linda-SI created a post, April 22, 2019 09:04
I want to be able to record the total online time of the conversation agent in Insights, because only the total online time of the day can be viewed on the dashboard.
1. Community
2. Feedback on Support
I want to be able to record the total online time of the conversation agent in Insights, because only the total online time of the day can be viewed on the dashboard. There are many people who agre...
- Linda-SI
- Created April 22, 2019 09:04
- 1 follower
- 0 comments
- 1 vote
Linda-SI created a post, March 18, 2019 07:46
Can "talk" increase the evaluation function after the end of the customer's call?
1. Community
2. Feedback on Talk
Our customers can only evaluate by email after the call ends. We think that if you can directly invite customers to evaluate after the end of a call, it will be a lot easier.
- Linda-SI
- Created March 18, 2019 07:46
- 1 follower
- 0 comments
- 1 vote
Linda-SI commented, October 16, 2018 07:20
Any ideals when we can send satisfaction survey through TEXT ?
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- Linda-SI
- Created October 16, 2018 07:20
- 0 votes
Linda-SI commented, October 16, 2018 06:33
Hello Nicole , how about get a feedback through SMS ? I mean you said we can get the satisfaction survey through Follow-up ticket, and we all know we can reply the ticket through email or SMS, so...
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- Linda-SI
- Created October 16, 2018 06:33
- 1 vote
Linda-SI created a post, October 15, 2018 08:42
Rating for Talk
Answered
1. Community
2. Talk Q&A
How can the customers rate the calls they received ? If they are not satisfied about the service they received , how can they feedback?
- Linda-SI
- Created October 15, 2018 08:42
- 2 followers
- 1 comment
- 0 votes