Linda-SI

Total activity 47
Last activity April 29, 2019 07:33
Member since March 17, 2017 12:21

Following 1 user
Followed by 0 users
Votes 2
Subscriptions 23

Activity overview

Latest activity by Linda-SI

Linda-SI created a post, April 29, 2019 07:33
All agents were forced to quit suddently
1. Community
2. Support - Troubleshooting and Q&A
all the agents were forced to quit and unable to log in the zendesk at about 15:15-15:25 in UTC+8, it lasted for about 10 minutes and has affected too much, please do check this issue and inform u...
- Linda-SI
- Created April 29, 2019 07:33
- 3 followers
- 3 comments
- 0 votes
Linda-SI created a post, April 22, 2019 09:04
I want to be able to record the total online time of the conversation agent in Insights, because only the total online time of the day can be viewed on the dashboard.
1. Community
2. General Product Feedback
I want to be able to record the total online time of the conversation agent in Insights, because only the total online time of the day can be viewed on the dashboard. There are many people who agre...
- Linda-SI
- Created April 22, 2019 09:04
- 1 follower
- 0 comments
- 0 votes
Linda-SI commented, March 22, 2019 08:43
Hi, anything update?
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- Linda-SI
- Created March 22, 2019 08:43
- 0 votes
Linda-SI created a post, March 18, 2019 07:46
Can "talk" increase the evaluation function after the end of the customer's call?
1. Community
2. Talk - Product Feedback
Our customers can only evaluate by email after the call ends. We think that if you can directly invite customers to evaluate after the end of a call, it will be a lot easier.
- Linda-SI
- Created March 18, 2019 07:46
- 1 follower
- 0 comments
- 1 vote
Linda-SI commented, March 18, 2019 03:42
Hi Brett, Thank you so much for your help. Once our customer service replied to our customers, the response will be counted. We can set performance standards based on the number of customer service...
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- Linda-SI
- Created March 18, 2019 03:42
- 0 votes
Linda-SI created a post, March 15, 2019 01:58
Remove the counts of call records within report
Answered
1. Community
2. Support - Insights and Reporting Q&A
Hi, we don't want the call records to count within the report. Is there anyway we can remove the counts? Thanks~
- Linda-SI
- Created March 15, 2019 01:58
- 2 followers
- 4 comments
- 0 votes
Linda-SI created a post, February 25, 2019 03:21
How to show Alias to customer,in call history?
1. Community
2. Talk - Product Feedback
Actually , we need to hide that caller Id , or change that Caller ID to the Alias name, when our customer check the call history. We can't just simply change the caller name to something friendly, ...
- Linda-SI
- Created February 25, 2019 03:21
- 1 follower
- 0 comments
- 0 votes
Linda-SI commented, October 16, 2018 07:20
Any ideals when we can send satisfaction survey through TEXT ?
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- Linda-SI
- Created October 16, 2018 07:20
- 0 votes
Linda-SI commented, October 16, 2018 06:33
Hello Nicole , how about get a feedback through SMS ? I mean you said we can get the satisfaction survey through Follow-up ticket, and we all know we can reply the ticket through email or SMS, so...
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- Linda-SI
- Created October 16, 2018 06:33
- 0 votes
Linda-SI created a post, October 15, 2018 08:42
Rating for Talk
1. Community
2. Talk - Product Feedback
How can the customers rate the calls they received ? If they are not satisfied about the service they received , how can they feedback?
- Linda-SI
- Created October 15, 2018 08:42
- 1 follower
- 0 comments
- 0 votes