Linda-SI

Total activity

48
Last activity

June 02, 2021 22:02
Member since

March 17, 2017 12:21
Following

1 user
Followed by

0 users
Votes

2
Subscriptions

29

Activity overview

Latest activity by Linda-SI

Linda-SI created a post, September 25, 2020 14:05
Chat incident, Server Error
Answered
1. Community
2. Chat Q&A
We are having problems in serving chat, there is a notification about 'sever error' on the top Please check
- Linda-SI
- Created September 25, 2020 14:05
- 2 followers
- 1 comment
- 0 votes
Linda-SI commented, July 15, 2019 09:37
Hi Ramin, Thank you so much, we found that and will set then test, thank you~
- View comment
- Linda-SI
- Created July 15, 2019 09:37
- 0 votes
Linda-SI created a post, July 08, 2019 02:49
Can we set follow-up reasons for bad rating (CHAT)
1. Community
2. Chat Q&A
Hi This is SHEIN.ZENDESK.COM We have 2 questions: 1、We want to set up bad rating reason for CHAT ( Just like what we can do for Ticket: https://support.zendesk.com/hc/en-us/articles/203662256-Using...
- Linda-SI
- Created July 08, 2019 02:49
- 4 followers
- 3 comments
- 0 votes
Linda-SI commented, June 20, 2019 15:13
Hi , this is important. Can we make the reason as a must-do option ? I mean we want to get a reason for each bad tickets. Now there are over 50% bad ratings are with no reason provided, that will ...
- View comment
- Linda-SI
- Created June 20, 2019 15:13
- 0 votes
Linda-SI created a post, April 29, 2019 07:33
All agents were forced to quit suddently
1. Community
2. Support Q&A
all the agents were forced to quit and unable to log in the zendesk at about 15:15-15:25 in UTC+8, it lasted for about 10 minutes and has affected too much, please do check this issue and inform u...
- Linda-SI
- Created April 29, 2019 07:33
- 3 followers
- 3 comments
- 0 votes
Linda-SI commented, October 16, 2018 07:20
Any ideals when we can send satisfaction survey through TEXT ?
- View comment
- Linda-SI
- Created October 16, 2018 07:20
- 0 votes
Linda-SI commented, October 16, 2018 06:33
Hello Nicole , how about get a feedback through SMS ? I mean you said we can get the satisfaction survey through Follow-up ticket, and we all know we can reply the ticket through email or SMS, so...
- View comment
- Linda-SI
- Created October 16, 2018 06:33
- 1 vote
Linda-SI created a post, October 15, 2018 08:42
Rating for Talk
Answered
1. Community
2. Talk Q&A
How can the customers rate the calls they received ? If they are not satisfied about the service they received , how can they feedback?
- Linda-SI
- Created October 15, 2018 08:42
- 2 followers
- 1 comment
- 0 votes
Linda-SI commented, May 21, 2018 07:58
Is there another way to reply FB post in one ticket but can reach corresponding customer? I also checked INS posts and found it can be workable in INS post. INS don't need to create new tickets.
- View comment
- Linda-SI
- Created May 21, 2018 07:58
- 0 votes
Linda-SI commented, May 21, 2018 07:57
I also have the some confusion. We have thousands of posts and countless comments. If we use your second choice (creating seperate tickets), it will be horrible.
- View comment
- Linda-SI
- Created May 21, 2018 07:57
- 0 votes