
Linda-SI
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Total activity54
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Last activity
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Following1 user
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Activity overview
Latest activity by Linda-SI-
Linda-SI created a post,
Chat incident, Server Error
AnsweredWe are having problems in serving chat, there is a notification about 'sever error' on the top Please check
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Linda-SI commented,
Hi Ramin, Thank you so much, we found that and will set then test, thank you~
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Linda-SI created a post,
Can we set follow-up reasons for bad rating (CHAT)
Hi This is SHEIN.ZENDESK.COM We have 2 questions: 1、We want to set up bad rating reason for CHAT ( Just like what we can do for Ticket: https://support.zendesk.com/hc/en-us/articles/203662256-Using...
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Linda-SI commented,
Hi , this is important. Can we make the reason as a must-do option ? I mean we want to get a reason for each bad tickets. Now there are over 50% bad ratings are with no reason provided, that will ...
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Linda-SI created a post,
All agents were forced to quit suddently
all the agents were forced to quit and unable to log in the zendesk at about 15:15-15:25 in UTC+8, it lasted for about 10 minutes and has affected too much, please do check this issue and inform u...
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Linda-SI created a post,
I want to be able to record the total online time of the conversation agent in Insights, because only the total online time of the day can be viewed on the dashboard.
I want to be able to record the total online time of the conversation agent in Insights, because only the total online time of the day can be viewed on the dashboard. There are many people who agre...
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Linda-SI commented,
Hi, anything update?
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Linda-SI created a post,
Can "talk" increase the evaluation function after the end of the customer's call?
Our customers can only evaluate by email after the call ends. We think that if you can directly invite customers to evaluate after the end of a call, it will be a lot easier.
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Linda-SI commented,
Hi Brett, Thank you so much for your help. Once our customer service replied to our customers, the response will be counted. We can set performance standards based on the number of customer service...
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Linda-SI created a post,
Remove the counts of call records within report
AnsweredHi, we don't want the call records to count within the report. Is there anyway we can remove the counts? Thanks~