Linda-SI

Total activity 52
Last activity December 12, 2019 22:58
Member since March 17, 2017 12:21

Following 1 user
Followed by 0 users
Votes 2
Subscriptions 27

Activity overview

Latest activity by Linda-SI

Linda-SI commented, July 15, 2019 09:37
Hi Ramin, Thank you so much, we found that and will set then test, thank you~
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- Linda-SI
- Created July 15, 2019 09:37
- 0 votes
Linda-SI created a post, July 08, 2019 02:49
Can we set follow-up reasons for bad rating (CHAT)
1. Community
2. Chat Q&A
Hi This is SHEIN.ZENDESK.COM We have 2 questions: 1、We want to set up bad rating reason for CHAT ( Just like what we can do for Ticket: https://support.zendesk.com/hc/en-us/articles/203662256-Using...
- Linda-SI
- Created July 08, 2019 02:49
- 3 followers
- 2 comments
- 0 votes
Linda-SI commented, June 20, 2019 15:13
Hi , this is important. Can we make the reason as a must-do option ? I mean we want to get a reason for each bad tickets. Now there are over 50% bad ratings are with no reason provided, that will ...
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- Linda-SI
- Created June 20, 2019 15:13
- 0 votes
Linda-SI created a post, April 29, 2019 07:33
All agents were forced to quit suddently
1. Community
2. Support Q&A
all the agents were forced to quit and unable to log in the zendesk at about 15:15-15:25 in UTC+8, it lasted for about 10 minutes and has affected too much, please do check this issue and inform u...
- Linda-SI
- Created April 29, 2019 07:33
- 3 followers
- 3 comments
- 0 votes
Linda-SI created a post, April 22, 2019 09:04
I want to be able to record the total online time of the conversation agent in Insights, because only the total online time of the day can be viewed on the dashboard.
1. Community
2. Feedback on Support
I want to be able to record the total online time of the conversation agent in Insights, because only the total online time of the day can be viewed on the dashboard. There are many people who agre...
- Linda-SI
- Created April 22, 2019 09:04
- 1 follower
- 0 comments
- 1 vote
Linda-SI commented, March 22, 2019 08:43
Hi, anything update?
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- Linda-SI
- Created March 22, 2019 08:43
- 0 votes
Linda-SI created a post, March 18, 2019 07:46
Can "talk" increase the evaluation function after the end of the customer's call?
1. Community
2. Feedback on Talk
Our customers can only evaluate by email after the call ends. We think that if you can directly invite customers to evaluate after the end of a call, it will be a lot easier.
- Linda-SI
- Created March 18, 2019 07:46
- 1 follower
- 0 comments
- 1 vote
Linda-SI commented, March 18, 2019 03:42
Hi Brett, Thank you so much for your help. Once our customer service replied to our customers, the response will be counted. We can set performance standards based on the number of customer service...
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- Linda-SI
- Created March 18, 2019 03:42
- 0 votes
Linda-SI created a post, March 15, 2019 01:58
Remove the counts of call records within report
Answered
1. Community
2. Insights Q&A
Hi, we don't want the call records to count within the report. Is there anyway we can remove the counts? Thanks~
- Linda-SI
- Created March 15, 2019 01:58
- 2 followers
- 4 comments
- 0 votes
Linda-SI commented, October 16, 2018 07:20
Any ideals when we can send satisfaction survey through TEXT ?
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- Linda-SI
- Created October 16, 2018 07:20
- 0 votes