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Alexandre DRAGUT

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Activity overview

Latest activity by Alexandre DRAGUT
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    Alexandre DRAGUT commented,

    I'm really disappointed that Zendesk is not improving the quality of pdf prints. This request was made a year ago and we are still in the same situation (since 23 January 2019) this is an important...

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    Alexandre DRAGUT commented,

    Bonjour Alexander,   Je n'arrive pas à comprendre comment réaliser cet API pour vérifier en masse des emails d'un nom de domaine, afin de les ajouter dans une organisation.   Les articles mentionne...

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    Alexandre DRAGUT created a post,

    Vérification par lots des E-mails utilisateurs finaux

    Bonjour,   Je souhaite associer un nom de domaine à une organisation. Cependant, certaines adresses doivent être vérifiées. Comment pouvons-nous vérifier en masse les adresses du même domaine afin...

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    Alexandre DRAGUT created a post,

    Get One field after changing title of markers

    Hi, I need your help for my report. I changed values of the fields without changing marks. however, instead of retrieving a single value, I have a duplicate in my report.   Example: I changed FAM N...

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    Alexandre DRAGUT created a post,

    How do we know which temporal filter to tick for filtering a report?

    Actually i did a chart that looks something like the following:   I have on my dashboard a filter by Date. For now, I have no success to filter my report. When I try to modify the filters, I don't...

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    Alexandre DRAGUT commented,

    Hi Micah,   I am interesting by your request. Did you find a way?   Thank you

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    Alexandre DRAGUT created a post,

    Got a value from 2 reports (sum)

    Hi, I would like to get a value from 2 reports. I created a report that shows the working time on 1 quarter (T1) and another one for the second quarter (T2). I would like a value from this two repo...

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    Alexandre DRAGUT commented,

    Hi Brett, i thank you, I managed to create the trigger. However, does it apply to closed tickets? I still can see "Empty value" in my reports. Does it work for all tickets or only newly created ones?

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    Alexandre DRAGUT commented,

    Hi Brett, Thank you for your answer. I don't want to exclude this value because it distorts my reports. However, can we create a trigger to assign this field to a specific attribute? I create an at...

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    Alexandre DRAGUT created a post,

    A metric base on total time on zendesk per agent

    Hi, I would like to supervise the time spent by agent in zendesk in one metric during one day. The time need to include all the actions of agent: comments, solved, update tickets,...   Thank you