Alexandre DRAGUT
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Recent activity by Alexandre DRAGUT-
Vérification par lots des E-mails utilisateurs finaux
Bonjour, Je souhaite associer un nom de domaine à une organisation. Cependant, certaines adresses doivent être vérifiées. Comment pouvons-nous vérifier en masse les adresses du même domaine afin...
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Get One field after changing title of markers
Hi, I need your help for my report. I changed values of the fields without changing marks. however, instead of retrieving a single value, I have a duplicate in my report. Example: I changed FAM N...
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How do we know which temporal filter to tick for filtering a report?
Actually i did a chart that looks something like the following: I have on my dashboard a filter by Date. For now, I have no success to filter my report. When I try to modify the filters, I don't...
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Got a value from 2 reports (sum)
Hi, I would like to get a value from 2 reports. I created a report that shows the working time on 1 quarter (T1) and another one for the second quarter (T2). I would like a value from this two repo...
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A metric base on total time on zendesk per agent
Hi, I would like to supervise the time spent by agent in zendesk in one metric during one day. The time need to include all the actions of agent: comments, solved, update tickets,... Thank you
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How to personnalize the font size of the report into a dashboard?
Hi, I insert a report into my dashboard but I can't modify the size of the line, font, ... How could we do that? Thank you
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How to rename the field (empty value)?
AnsweredHi, I would like to change the display (empty value) in something else (example Other). How can I do it? Thank you
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Create a Metric Total time Spend multiply by 1,1 ?
Hi, I would like to create a metric whose value is multiplied by 1.1. By so far, i did the mectric but I don't know how to include the 10%? Could you help me? Thank you
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Create a ticket in April and include this time in March?
Hi, I want to create a ticket with the time in April but include it in the times of the March report. How to change the date or include it?
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How to add 10% of the time in the total time tickets solved
Hi, I realized a total time of 10 days on closed tickets, last month. I would like a value who have 10 days + 10% more of this total, so 11 days in total. In the raport,I have a metric which repr...