Is there any news about this item? In our implementation bounces are NOT even sent to the "Suspended folder". So we frequently check the original mailbox to find those mails.
So many requests for a feature. I contacted my accountmanager, he made inquirements to the development department of Zendesk and the answer was that it is NOT even on the roadmap. Unbelievable tha...
I am searching for a way to sent attachments to an end-user which are attached to an internal note. When another agent attaches files to an internal note I want to sent to the enduser I have to dow...
About the same question here. I want to grant different agents permissions to add/edit articles for different sections. Meaning: Agent 1 has permissions for Section A, Agent 2 for Section C and E, ...
Can you tell me how to install the add-on to be able to edit forms? It is not in the "Apps Marketplace". (I have the Professional Plan)
I want to change the instruction on the ticket form. I don't see the option "Ticket forms" in my Admin (yes, I'm administrator). Can you help me how to get to the ticket forms admin?
I guess this issue is handled in another thread but I cannot find it. Over here also a big problem that forwarding e-mail loses the cc's.
I don't see the "History" tab. (Yes, I'm admin). Not yet implemented in the Dutch version maybe?
Is it possible to hide views which have no tickets in it? Now the view only gets grey.
Like Heather R already asked I would like to restrict the suspended tickets view (and hide) for agents. In our case the administrator handles those.