Dave Kaminsky
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Activity overview
Latest activity by Dave Kaminsky-
Dave Kaminsky commented,
Hello, Is there a method to merge tickets via the Mail API?
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Dave Kaminsky created a post,
Salesforce Integration should have option to Match on External ID for Users and Orgs
The new Salesforce integration is missing a key element to ensure the sync's "Match On" value is not altered. Specifical the ability to Match on External ID, the only truly read-only attribute in ...
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Dave Kaminsky commented,
This has been a feature request placed many many times. With the new Zendesk <-> SFDC sync coming shortly this is critical to have the ability to mark a subset of Org and Contact fields as Read Onl...
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Dave Kaminsky commented,
This has been a feature request placed many many times. WIth the new Zendesk <-> SFDC sync comming shortly this is critical to have the ability to mark a subset of Org and Contact feilds as Read On...
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Dave Kaminsky commented,
Hello Aimee & Zendesk, Maybe I am just missing some details on how to have the sync process place the SFDC Account ID in the external_id. So as far as I can tell this is a major breaking change fo...
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Dave Kaminsky commented,
Hourly SLA's does not cut these days, Customers are used to instant responses. We as admins need to be able to give our Agents better signals of what needs to be addressed next. In order to have...
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Dave Kaminsky commented,
Any word here from a product manager or community manager? There seem to be a few requests for this functionality. Having integrated Zendesk with our other systems, agents being able to edit ever...
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Dave Kaminsky created a post,
The "Link to Problem" requires field the "Type" dropdown to be exposed leading to issues.
Hello Zendesk! In the current state, here is the problem set: In order for an agent to be able to link a problem, the type field is required on a ticket from. common language issue where a custo...
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Dave Kaminsky commented,
not a great solution as CC's opening the message can trigger the tracking pixel intended for the recipient based on testing a few of the solutions in the market place.
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Dave Kaminsky commented,
There are other reasons the use of Account Holder Owned SMTP Relay or email service (think sendgrid or SES) is needed. The way emails are sent by Zendesk currently makes meaningful email tracking ...