Dave Kaminsky
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Activity overview
Latest activity by Dave Kaminsky-
Dave Kaminsky commented,
I am sad to see that a Zendesk End-User in slack can still pick who to assign at ticket too or assign the request as a user in another channel. Are there any plans to enable allow us to restrict t...
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Dave Kaminsky commented,
Anika, From my perspective, the logs in both systems would need an entry, but at a minimum, the audit logs in Zendesk would require all actions both successful and failed to actually be consider...
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Dave Kaminsky commented,
Hello Yuri and Team Zendesk! The slack integration has some PII and Confidentiality risk for HR / Legal departments. Based on testing in my HR's Zendesk & Slack instances, when an End-User creat...
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Dave Kaminsky commented,
We still do not get all activity from the Sync process in the Audit logs (Zendesk), this makes troubleshooting virtually impossible. Can we get an update on Audit Log visibility for the Sync Proce...
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Dave Kaminsky commented,
Any update on Bi-Directional Sync? The lack of this key function is causing data hygiene issues and leaving agents with a very bad experience.
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Dave Kaminsky commented,
The Google roll out to chrome is looming, any updates here? -Dave
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Dave Kaminsky commented,
2+ years, still an issue. Make my agent's life a bit easier and fix this, please. A defect that requires the agent to right click and opens each image in a new tab is not acceptable, its a waste o...
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Dave Kaminsky commented,
Is there an issue with posting Updates to a private channel?
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Dave Kaminsky commented,
Thank you!
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Dave Kaminsky commented,
Hello Dwight, Quick question here, the article makes no mention of Matching Criteria for the bulk update. If the criteria is set to a custom field like SFDC ID, are there an additional steps req...