Dave Kaminsky
- Total activity 180
- Last activity
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- Votes 102
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Activity overview
Latest activity by Dave Kaminsky-
Dave Kaminsky commented,
Any word here from a product manager or community manager? There seem to be a few requests for this functionality. Having integrated Zendesk with our other systems, agents being able to edit ever...
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Dave Kaminsky created a post,
The "Link to Problem" requires field the "Type" dropdown to be exposed leading to issues.
Hello Zendesk! In the current state, here is the problem set: In order for an agent to be able to link a problem, the type field is required on a ticket from. common language issue where a custo...
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Dave Kaminsky created a post,
Email Tracking for Open and Use of Private SES
I am happy to eat my own words.... I just looked at a recent header and.... X-Delivery-Context: event-id-800843006234 Auto-Submitted: auto-generated X-Auto-Response-Suppress: All X-Mailer: Zendesk...
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Dave Kaminsky commented,
not a great solution as CC's opening the message can trigger the tracking pixel intended for the recipient based on testing a few of the solutions in the market place.
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Dave Kaminsky commented,
There are other reasons the use of Account Holder Owned SMTP Relay or email service (think sendgrid or SES) is needed. The way emails are sent by Zendesk currently makes meaningful email tracking ...
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Dave Kaminsky commented,
#note Bump Bump... oh wait, that may or may not work. Honestly this is a key feature for HR departments, payroll departments or InfoSec teams. The lack of an acknowledgement to a post by a com...
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Dave Kaminsky commented,
Support for Google Groups and Other Distribution lists would enable intergration with existing email workflows with significantly less effort.
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Dave Kaminsky commented,
Gasper, There are many requests like already. I would suggest adding your vote to each and cross-posting this request on each. Zendesk has responded to many read-only field feature request as "...
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Dave Kaminsky commented,
@Dane Ross, I feel your pain. the prior comment that read-only fields "just hasn't ever been business-critical for a significant enough number of users" seems odd, as Data consistency and hygien...
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Dave Kaminsky created a post,
Feature Request - Limit Ability to Download Ticket Attachments by Role
As a Zendesk Admin, I have a need to limit who can download ticket attachments due to sensitive information in the attachments and while still allowing approved light agents to view ticket comments...