Dave Kaminsky
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Last activity
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Activity overview
Latest activity by Dave Kaminsky-
Dave Kaminsky created a post,
Default Values for RegEx and ALL custom fields
As a Zendesk Admin, there is often a need for a default value on a custom fields like a RegEx field. Since Triggers still do not function with RegEx fields, the need for this functionality is not m...
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Dave Kaminsky commented,
Hello, Does the salesforce integration support syncing of a Contact that has relationships to multiple Accounts in Salesforce? We have contacts that need to live in two accounts (A primary relat...
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Dave Kaminsky commented,
This is a not a great work around IMHO, but thanks for suggesting it. When will we get a real trigger to modify the subject of existing tickets at Update or at Create time? There risk is Admin B...
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Dave Kaminsky created a post,
Link to Problem is only available when TYPE is on ticket form
Hello, We avoid using the ticket field for Type in our forms. We have several reasons for this, like fewer clicks for agents are necessary when the type is set by a trigger on submit based on the ...
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Dave Kaminsky commented,
I am sad to see that a Zendesk End-User in slack can still pick who to assign at ticket too or assign the request as a user in another channel. Are there any plans to enable allow us to restrict t...
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Dave Kaminsky commented,
Anika, From my perspective, the logs in both systems would need an entry, but at a minimum, the audit logs in Zendesk would require all actions both successful and failed to actually be consider...
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Dave Kaminsky commented,
Hello Yuri and Team Zendesk! The slack integration has some PII and Confidentiality risk for HR / Legal departments. Based on testing in my HR's Zendesk & Slack instances, when an End-User creat...
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Dave Kaminsky commented,
We still do not get all activity from the Sync process in the Audit logs (Zendesk), this makes troubleshooting virtually impossible. Can we get an update on Audit Log visibility for the Sync Proce...
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Dave Kaminsky commented,
Any update on Bi-Directional Sync? The lack of this key function is causing data hygiene issues and leaving agents with a very bad experience.
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Dave Kaminsky commented,
The Google roll out to chrome is looming, any updates here? -Dave