Dave Kaminsky

Total activity 167
Last activity August 15, 2019 19:11
Member since May 15, 2017 20:19

Following 1 user
Followed by 0 users
Votes 96
Subscriptions 47

Activity overview

Latest activity by Dave Kaminsky

Dave Kaminsky created a post, July 31, 2019 20:39
Email Tracking for Open and Use of Private SES
1. Community
2. Support - Product Feedback
I am happy to eat my own words.... I just looked at a recent header and.... X-Delivery-Context: event-id-800843006234 Auto-Submitted: auto-generated X-Auto-Response-Suppress: All X-Mailer: Zendesk...
- Dave Kaminsky
- Edited July 31, 2019 20:59
- 1 follower
- 0 comments
- 1 vote
Dave Kaminsky commented, July 31, 2019 20:36
not a great solution as CC's opening the message can trigger the tracking pixel intended for the recipient based on testing a few of the solutions in the market place.
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- Dave Kaminsky
- Created July 31, 2019 20:36
- 0 votes
Dave Kaminsky commented, July 31, 2019 20:34
There are other reasons the use of Account Holder Owned SMTP Relay or email service (think sendgrid or SES) is needed. The way emails are sent by Zendesk currently makes meaningful email tracking ...
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- Dave Kaminsky
- Created July 31, 2019 20:34
- 0 votes
Dave Kaminsky commented, June 28, 2019 17:17
#note Bump Bump... oh wait, that may or may not work. Honestly this is a key feature for HR departments, payroll departments or InfoSec teams. The lack of an acknowledgement to a post by a com...
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- Dave Kaminsky
- Created June 28, 2019 17:17
- 0 votes
Dave Kaminsky commented, June 14, 2019 18:29
Support for Google Groups and Other Distribution lists would enable intergration with existing email workflows with significantly less effort.
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- Dave Kaminsky
- Created June 14, 2019 18:29
- 0 votes
Dave Kaminsky commented, February 27, 2019 16:53
Gasper, There are many requests like already. I would suggest adding your vote to each and cross-posting this request on each. Zendesk has responded to many read-only field feature request as "...
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- Dave Kaminsky
- Created February 27, 2019 16:53
- 0 votes
Dave Kaminsky commented, February 08, 2019 19:16
@Dane Ross, I feel your pain. the prior comment that read-only fields "just hasn't ever been business-critical for a significant enough number of users" seems odd, as Data consistency and hygien...
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- Dave Kaminsky
- Created February 08, 2019 19:16
- 2 votes
Dave Kaminsky created a post, February 05, 2019 20:50
Feature Request - Limit Ability to Download Ticket Attachments by Role
1. Community
2. Support - Product Feedback
As a Zendesk Admin, I have a need to limit who can download ticket attachments due to sensitive information in the attachments and while still allowing approved light agents to view ticket comments...
- Dave Kaminsky
- Created February 05, 2019 20:50
- 1 follower
- 0 comments
- 0 votes
Dave Kaminsky commented, January 17, 2019 17:17
Nicole, Thank you for your response and my apologies for the delay in responding to you. I am highly alarmed that seems to be little thought as to who actually needs admin or why. We as the custo...
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- Dave Kaminsky
- Created January 17, 2019 17:17
- 0 votes
Dave Kaminsky commented, December 31, 2018 18:00
This was marked Planned, can we get an update?
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- Dave Kaminsky
- Created December 31, 2018 18:00
- 1 vote