Melissa Greene
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Last activity
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Activity overview
Latest activity by Melissa Greene-
Melissa Greene commented,
Thanks, Graeme. I have access to the Audit Log and it helps a little bit but is not quite as relevant or useful as a revision history would be. I appreciate the suggestion!
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Melissa Greene created a post,
Revision History on Views
Similar to how Triggers have a revision history, I would like to request that Zendesk consider adding Revision History logs to Views. Why is this important? Views are used by our teams as "worklis...
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Melissa Greene created a post,
Report to Display Date Ticket Last Updated --> only most recent update
Hello! I am creating a report that will be sent to an end-user. They have requested a column to display the date the ticket was last updated. I have this filtered to be a public comment, however, I...
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Melissa Greene commented,
Hi Alex - I am getting a 404 error when I click on any of the links above to your app in Marketplace. I also cannot find it when I search. Has it been removed or possibly renamed?
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Melissa Greene commented,
I get this request all the time from our clients. Please consider adding a simple "export" option for end users to export their list of tickets. What is the problem? Customers cannot export their ...
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Melissa Greene created a post,
Formatting Descriptions on Ticket Forms
Hello! I would like the ability to either Add formatting to the "Description shown to end users" part on a ticket form Add a hyperlink or PDF to a ticket form We have various "Service Request Typ...
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Melissa Greene commented,
I would absolutely love to see this feature enabled, too. We have a small team that is responsible for acknowledging tickets when they come in. Right now, they are constantly checking the queues in...