Melissa Greene
- Total activity 14
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Activity overview
Latest activity by Melissa Greene-
Melissa Greene commented,
I get this request all the time from our clients. Please consider adding a simple "export" option for end users to export their list of tickets. What is the problem? Customers cannot export their ...
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Melissa Greene created a post,
Formatting Descriptions on Ticket Forms
Hello! I would like the ability to either Add formatting to the "Description shown to end users" part on a ticket form Add a hyperlink or PDF to a ticket form We have various "Service Request Typ...
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Melissa Greene created a post,
Better Way to Search and See Views
We are currently using the Quickie app to easily see and search through views, both those available to all agents, specific roles, and individual users. We were just notified that this free app is ...
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Melissa Greene created a post,
Ability to Rename SLA Fields
Hello, I would like to suggest you provide a way to rename SLA fields or further refine the way in which SLAs can be set up. For example, we have internal targets/SLAs and then external targets whi...
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Melissa Greene commented,
I would absolutely love to see this feature enabled, too. We have a small team that is responsible for acknowledging tickets when they come in. Right now, they are constantly checking the queues in...