Scott C
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Total activity8
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Last activity
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Activity overview
Latest activity by Scott C-
Scott C created a post,
Password change
I found the password change to be quite cumbersome. Had to jump all over to finally find the right place/tab. Please put a simple link on the upper right with the other links for an account and sen...
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Scott C created a post,
Chat tickler on no answer. (Switchboard ring back)
It seems triggers do not provide a way to "ring back" the agent pool when nobody responds to a chat request. A "Chat Rescuer" exists to notify the visitor, but that is not what is needed, agent ale...
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Scott C commented,
Claudia, Please pass along to the team that many (I've seen posts in other areas) are not happy with the inability to set notification sounds. My small business runs 24x7x365 and tickets are EXTREM...
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Scott C commented,
Worked like a champ and thanks for the guidance!