Sini
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Total activity40
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Last activity
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Activity overview
Latest activity by Sini-
Sini created a post,
Custom ticket status issue
Hi, we noticed that once custom ticket statuses are activated, the Closed tickets basically have two different statuses: they're stating to be both Closed and Solved. This might cause some confusin...
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Sini commented,
Hi Orsolya Forster, Thanks for your comment! All the charts in Guide Dashboard gives the same result, when selecting the Drill in option in them. They are missing all the additional datapoints. I a...
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Sini created a post,
Help Center ticket search filters won't support custom statuses
As we use the custom statuses, and some of them are visible to customers also, we have received quite a lot of feedback from our customers that they would like to be able to see the custom statuses...
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Sini created a post,
Drill in feature in Guide dashboard doesn't work
The drill in feature is limited on the Guide dashboard. The feature only displays the numerical value associated with the metrics that the graphs display, so it doesn't give any additional details ...
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Sini commented,
Hi Jahn Bronilla, thanks for your suggestion. However, we do use email side conversations too. We would like to be able to create the child ticket to an end-user already from the beginning, rather ...
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Sini created a post,
Ticket side conversation end-user
We would strongly appreciate if the ticket side conversation could be created also for end-users, and not be limited to agents and groups as it currently is. We acknowledge that we can manually cha...
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Sini created a post,
Ticket side conversation requester
Currently when creating a ticket side conversation, and manually changing the requester on the child ticket to be an end-user, the requester name doesn't update on the mother ticket. Zendesk writes...
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Sini commented,
Thank you Dane! I got the notification working correctly now, but the problem that the new requester name doesn't update to the mother ticket after it has been changed is still continuing. I will c...
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Sini commented,
Hi, we have had an issue with ticket side conversations, and I read that also couple of other users talked about it here in this thread, and Toby Sterrett also referred partly to the same workflow....
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Sini commented,
We are also interested to hear what is the logic behind this feature. For some end-users the bar shows nothing, and for some end-users it shows only 1 or 2 tickets. All those end-users have more th...