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Drew Milbrath

Joined Oct 16, 2021

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Last activity Dec 28, 2023

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ACTIVITY OVERVIEW

Latest activity by Drew Milbrath

Drew Milbrath commented,

CommentSetting Guide roles and permissions

I have Guide locked down to users who are signed in via SSO. 

However, agents / light agents with "Viewer" permission do not have access to the Guide. How can I resolve this? 

View comment · Posted Nov 03, 2021 · Drew Milbrath

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Drew Milbrath commented,

Community comment Q&A - Objects, workspaces, and rules

Thanks Heather Rommel

What about the following? This works but I'm not sure if it's redundant? 

 

View comment · Posted Oct 27, 2021 · Drew Milbrath

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Drew Milbrath created a post,

Post Q&A - Objects, workspaces, and rules

Hi, I'm wondering how to organize a trigger for the following:

Agent or trigger assigns a ticket to a group

Automatically update the "default" form displayed when an Agent in the assigned group opens the ticket. 

Posted Oct 27, 2021 · Drew Milbrath

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Drew Milbrath commented,

CommentTicket management

@...

The use case is specific to viewing details of a submitted ticket. we collet a lot of information for internal requests via Ticket Fields. It would be optimal if the sidebar was larger to allow for a easy to read experience. Rather than cutting text off, or having to hover over fields. 

We have found we can manipulate the CSS to achieve a larger sidebar this but that is specific to a machine. 

I was curious if it is possible to format the description or internal note, with the contents of the ticket fields to provide a better view of the submitted information. Does this make sense?

Same with running custom javascript in the browser to automatically format the page for a 'larger' sidebar.

View comment · Posted Oct 14, 2021 · Drew Milbrath

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Drew Milbrath commented,

CommentTicket management

Is it possible to expand the size of the sidebar to better view the ticket field information?

Is it possible to convert the ticket fields to an internal note, automatically? 

View comment · Posted Oct 13, 2021 · Drew Milbrath

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Drew Milbrath commented,

CommentSetting up Zendesk Guide

From the Guide settings, how do I enable a "Submit Request" button or the ability to see the form fields? 

View comment · Posted Jul 13, 2021 · Drew Milbrath

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