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Drew Milbrath

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Latest activity by Drew Milbrath
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    Drew Milbrath commented,

    I have Guide locked down to users who are signed in via SSO. However, agents / light agents with "Viewer" permission do not have access to the Guide. How can I resolve this? 

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    Drew Milbrath commented,

    Thanks Heather RommelWhat about the following? This works but I'm not sure if it's redundant?   

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    Drew Milbrath created a post,

    Update form when assigning to a group

    Hi, I'm wondering how to organize a trigger for the following:Agent or trigger assigns a ticket to a group Automatically update the "default" form displayed when an Agent in the assigned group open...

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    Drew Milbrath commented,

    @...The use case is specific to viewing details of a submitted ticket. we collet a lot of information for internal requests via Ticket Fields. It would be optimal if the sidebar was larger to allow...

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    Drew Milbrath commented,

    Is it possible to expand the size of the sidebar to better view the ticket field information? Is it possible to convert the ticket fields to an internal note, automatically? 

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    Drew Milbrath commented,

    From the Guide settings, how do I enable a "Submit Request" button or the ability to see the form fields?