Drew Milbrath

Total activity

11
Last activity

November 03, 2021 17:57
Member since

October 16, 2021 09:45
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1
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4

Activity overview

Latest activity by Drew Milbrath

Drew Milbrath commented, November 03, 2021 17:57
I have Guide locked down to users who are signed in via SSO. However, agents / light agents with "Viewer" permission do not have access to the Guide. How can I resolve this?
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- Drew Milbrath
- Created November 03, 2021 17:57
- 1 vote
Drew Milbrath commented, October 27, 2021 21:14
Thanks Heather RommelWhat about the following? This works but I'm not sure if it's redundant?
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- Drew Milbrath
- Created October 27, 2021 21:14
- 0 votes
Drew Milbrath created a post, October 27, 2021 02:34
Update form when assigning to a group
1. Community
2. Zendesk Suite Q&A
Hi, I'm wondering how to organize a trigger for the following:Agent or trigger assigns a ticket to a group Automatically update the "default" form displayed when an Agent in the assigned group open...
- Drew Milbrath
- Created October 27, 2021 02:34
- 3 followers
- 4 comments
- 0 votes
Drew Milbrath commented, October 14, 2021 15:21
@...The use case is specific to viewing details of a submitted ticket. we collet a lot of information for internal requests via Ticket Fields. It would be optimal if the sidebar was larger to allow...
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- Drew Milbrath
- Created October 14, 2021 15:21
- 0 votes
Drew Milbrath commented, October 13, 2021 19:41
Is it possible to expand the size of the sidebar to better view the ticket field information? Is it possible to convert the ticket fields to an internal note, automatically?
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- Drew Milbrath
- Created October 13, 2021 19:41
- 0 votes
Drew Milbrath commented, July 13, 2021 16:37
From the Guide settings, how do I enable a "Submit Request" button or the ability to see the form fields?
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- Drew Milbrath
- Created July 13, 2021 16:37
- 1 vote