Daniel Rafeedie
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Last activity
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Activity overview
Latest activity by Daniel Rafeedie-
Daniel Rafeedie created a post,
Side Conversations via Zoom Chat
We have been testing side conversations and find it to be a super helpful feature. However, we do not use Teams or Slack for internal chat, but instead use Zoom. Is there any ability to integrate ...
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Daniel Rafeedie commented,
When we interface with customers / vendors that use JIRA or Salesforce to ingest our emails (ticket updates from Zendesk) every response goes into a new ticket due missing headers and references. H...
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Daniel Rafeedie created a post,
Move ticket to Open with Side Conversation repply
We rely on the native functionality in ZD that if a customer replies to a ticket that is in pending, on hold or solved status, the ticket is automatically updated back to "open" status. Is it poss...
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Daniel Rafeedie commented,
Thanks Jacquelyn Brewer! With the Form-encoded content, is it possible to pull custom fields from the organization attached to the ticket. For example, if the organization has a custom fields la...
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Daniel Rafeedie created a post,
Hubspot > Make.com > Zendesk - Requester ID
Hello, We are trying to create a simple workflow using Make.com that says "When a deal is closed in Hubspot >> Open a ticket in Zendesk" The intention is that this ticket will be used to alert our ...
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Daniel Rafeedie commented,
After creating a webhook it seems that it must be connected to a trigger to fire. When creating the trigger it seems that you have to manually write the JSON to define which variables should pass w...
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Daniel Rafeedie commented,
Sure! We have a custom date field called "snooze date" We have a condition on our ticket form for agents that in order for them to update any ticket to pending or on-hold, they are required to pu...
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Daniel Rafeedie commented,
Alek Reed totally agree! We essentially want to replicate the "snooze" feature from Gmail, so that tickets are automatically resurfaced at a specific date / time. In the meantime, we've created a c...
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Daniel Rafeedie commented,
Anybody else not able to connect Apple Business Messages to Zendesk? Apple is telling us that the Sunshine platform has errors and they can no longer work with Zendesk.